Had a free transfer through Lomas travel through United Vacations. We usually use another transfer service and was unsure at first as we had a bad experience with a different service in the past. Our plane was late and there was a long line at immigration, but they had a private shuttle ready for us in under 5 minutes! We had to go see one of their reps the next day at our hotel to schedule our return. We met with him, and it only took minutes! Our return driver was on time, and we even rode back in a Lincoln Navigator, and it was only supposed to be a van! That was a very nice surprise! I would definitely use them again!



I booked this trip at my hotel which was very convenient. They were cheaper than the Expedia add on price and also have a discount, so $107 per person all day from 7am-7pm trip to the ecological preserve called Xel-Ha located forty minutes south of Playa Del Carmen. Extra money needed for swimming with manatees, dolphins etc. Our buses were clean and safe, and the tour guide was informative and friendly. The park uses bar coded wrist bands for check out of funds, snorkeling masks, and it includes all food, beverages including alcohol, showers, lockers and towels! Quite the deal. The items you must bring: organic mosquito repellent, organic non chemical sunscreen, water shoes as the cobbled Lime Stone is tough and the walking place to place is extensive. We only saw half of the park and we'll be back. Great for the entire family and you can do the day at your own pace.


Juan M

Great company to book your tours, very punctual , no hassle, very polite and Profesional I'd like to thank Ms. Grethel and Pablo for their attention to my family's needs.



When we arrived at Cancun Airport, we immediately found the staff we were suppose to ride to our Resort with. They were nice and helpful. It took a few minutes to get us into a van and it was very hot. But they were all very nice and helpful.



Booked same day transfer from airport to hotel. Booked from the plane on way in. Cheap. Fast. Courteous. Perfectly fine.



At the airport pickup they was on time and easy to be found. The employee was friendly and understand English too. As they pick up 21 of us to take us on tour to downtown Cancun we stay for hours and came back pick us up the services was great.



These people were amazing. They were on time, professional and provided great service. Our travel agent messed up and only had my children on the list to pick up, however, Lomas sorted everything out and took care of us. Highly recommend this company.



I used Lomas Travel for 2 different occasions on my trip to Cancun Mexico this week. My first experience was with site inspections coordinated by Lomas and Marks Travel Corp for travel agents like to me visit different resorts in one day and learn all about them. The rep that met me was Miguel! Amazing personality and tons of knowledge about the area. I speak Spanish and English and he was willing and able to speak with me clearly in both languages. The entire time I felt like a VIP! From making sure that my phone remained charged for photo opportunities and asking questions along the way so that I could learn more about the destination. Truly impressed with him and the driver. Everything was on schedule and when we were running behind or ahead he filled the time with more information about the area. Just amazing! Thanks Lomas and Miguel for making my site inspection trip a success! My second opportunity to interact with Lomas was with the rep at the Hotel. I was staying at the RIU Cancun and the Lomas rep was always available and willing to answer questions about your excursion pick up time etc. The Tulum Beach excursion I booked on the Lomas Travel Website was amazing. The companies they contract to run the buses and be our tour guides were really welcoming and wiling to answer and questions or concerns. Definitely recommend Lomas for your needs while in Mexico. Just make sure you book in advance and keep track of your bookings and confirmations. Everything went smoothly for me.



Come into Cancun area at least three times a year. If booking on my own I only book Lomas. Over the past 20 years never have had a problem. Dependable, on time, great drivers and pricing competitive. If need transfers contact Lomas on web site. I contact using the web site. No problems ever.



The transportation to and from Cancun airport was phenomenal. They were professional and very pleasant drivers



They picked us up on time, comfortable ride, and they offer refreshments (for a cost) We also booked our excursions with them. They made sure we had transportation and spoke directly with vendors to get good pricing!!! Hector in the RIU Peninsula is amazing!!!



We always use Lomas Travel for transfer from Cancun airport to our resort (Hidden Beach Resort). This was our fifth time using them for round trip transfers and have always been completely satisfied. We always get the private luxury tranportation via Lincoln Navigator. We have never waited more than about 15 minutes for our transport once getting through immigration and walking out with our bags and always have a direct non-stop trip in safe, air-conditioned comfort. The drivers have been courteous and take charge of loading and unloading all the luggage. The trip to our resort can range anywhere from about 60 to 90 minutes depending on traffic. We usually tip the driver $20 US equivalent for the trip and also tip the Lomas rep and any porter who helps us at the airport. I would highly recommend Lomas travel. If you have any questions feel free to contact me through TripAdvisor. If this review has been helpful, please click the "thank" or "helpful" button.



We have used Lomas on several occasions for more than just airport transportation. When staying inside the Karisma chain of resorts Lomas is the onsite travel agency. They have competitive rates and wonderful staffing. They have always been on time with clean, safe and nice vehicles. I have seen some reviews that say they tell you this that or whatever is included in a tour and then found out it wasn't. We have experienced this as well but don't find the fault to be Lomas. When we have had issues like that we reported it to Lomas and they corrected the description. But this can happen as things DO get lost in translation. We recommend you always bring your own eco friendly sunblocks and bug repellents on excursions just to be safe. Check with your guide before using them but have them. Reef shirts and proper footwear are always recommended as well.



I am a very anxious person and this was our first international trip out of the US. Lomas was amazing! From the minute we walked out of the airport hearing "Mr. Steven!!" and the porter grabbed our bags, I was relieved. They told us where to go and what to do. We paid for the private transfer, so within minutes we had a bag of treats from our travel agent and were on our way to the hotel. The Lomas agent at our hotel was very informative and helpful. When it was time to return home, the Lomas driver was ready and waiting for us at the pickup time. When we got to the airport, another Lomas representative helped us get our boarding passes and assisted us all the way til it was time to go through security. I was already overwhelmed, but would have been completely lost without our Lomas agents. Muy Bien!!



We travel to Mexico frequently and we always use Lomas for our transportation. We will be there next week and we know from first hand experience that we will be greeted with a smile, and we will have a safe, enjoyable trip to Playacar. I highly recommend them for your travels.



On time, every time with big clean air conditioned vans and super friendly service. Nothing bad to say great to deal with.


Michelle B

The transportation to and from the airport was very easy with Lomas Travel! Very good transportation! Thank you!



Booked with Lomas for transfers and they were amazing! Then when I got to the hotel booked a private catamaran for our group with Jerry and Daniel. Thought it was "open bar" with wine, hard alcohol etc but only had beer and water and soda. I think it was just a misunderstanding but Daniel went out of his way to make everything correct. We had a fabulous time and I can't say enough goos things about Daniel and Jerry's professionalism. I sent other friends to them to book their day tour and again they were wonderful! Thank you Daniel, Jerry and Lomas travel for making my job easier!



My daughter and her friend really enjoyed being picked up from hotel in a limo. They were very helpful in scheduling our excursion and ride back to airport. Miguel was great!


Adele Lind L

LOMAS TRAVEL AND EXCURSIONS From the detailed instructions on how to find the Lomas Travel Representative upon arrival at the airport, until our departure where a Lomas Travel representative helped us to check in at the automatic kiosks and get our bags to the check in maze, service was excellent and very helpful. Through Lomas, we booked an excursion to swim with the dolphins at Maroma Resort – what a wonderful experience! Don’t choke when you see the price to buy your photos, it’s all part of it I suppose, and for our family anyway, it was well worth it to purchase the CD with all photos of the four of us. Maroma has a beautiful beach with a lot of shaded areas for relaxing, just plan to spend the day if you go there, it’s a nice change of scenery. We ate at Coctels restaurant while there, and Leo provided excellent customer service along with very good food! Through our travel agent and Lomas, we were also able to book a tour to the Ek Balam ruins and Cenote Maya through Alltournative Tours. Lomas didn’t offer a tour to Ek Balam during our stay, and they kindly helped us book through the other agency. Our tour was scheduled for the day after our arrival, however we didn’t arrive at the resort in time to speak with a Lomas representative directly to get details. I used the Lomas Angel app from my phone and was able to send an email to get information about our tour, which was leaving very early the next morning, that evening. Anna was the Alltournative guide for the tour and did a very nice job.


Peggy V

We want to extend our gratitude to our amazing Lomas Travel team: Luis, Alex, JJ, and our private transportation drivers. First off, we used Lomas Travel for a private transfer from Cancun Airport to El Dorado Royale resort. It was an amazing experience - so much more relaxed than "the large bus" experience. At the resort, helped us plan two memorable excursions. A private tour to the Tulum Ruins and shopping, and Ziplining at Selvetica. Each trip was fantastic. I was able to scratch Ziplining off my bucket list thanks to our helpful Lomas Travel Team. Looking forward to using Lomas Travel in the future!



We stayed at Barcelo in Riveria Maya. Lomas provided our ground transportation from the Cancun airport to the resort. They were very friendly and professional. The drivers were fun as we asked lots of questions. Levi and Samir at Barcelo were great to work with and helped us to book an excursion. They were careful to recommend deep sea fishing on the calmest day of our stay.



Lomas Travel provided us with private airport transfers as well as assisting with the planning and booking of our excursions. The staff was helpful, safe, and knowledgeable.



We have used Lomas in the past for our airport transfers and did again this time. They are very professional and organized and friendly. We didn't have to wait too long before we headed for our hotel after our flight. They were there right on time for our return flight home as well. They even helped us get checked in at our ticket counters. Just very nice folks and will use Lomas again!!



Our agent booked our transfers with Lomas and from start to finish they were excellent. They were always on time and really went above and beyond upon our return to CUN airport where we changed our airline while at the airport and they offered us a ride to the other terminal. One agent let us use his cellphone to call the airline. It really was impressive. I wish I had gotten the name of the employee. We will use Lomas again.



the Lomas travel company makes you feel so comfortable when traveling out of the country. they take care of you every step of the way, and are very easy to understand.


Lisa S

Alex hooked us up with the best excursion- snorkeling and a day trip to Isla Mujeres on our own private boat! We had a group of 17 and it was the best day we had on our trip. The excursion with the open bar, private boat, and lunch was well worth the money we paid! The transportation to and from the airport was also great- on time, friendly staff, and easy to find!


Jen S

We booked Chichen Itza and Coba (sunset) with Lomas Travel. Each trip was amazing, and our tour guides were very informative. Especially on our trip to Chichen Itza, it takes 3 hours to get there, and our tour guide kept us entertained the whole time. He seemed so passionate about the history of Mayans! We went to Coba during sunset (less busy and got to climb the ruins), and it was beautiful. I loved cycling through the jungle, even though the road was rocky, we didn't have any helmets, and our breaks didn't work. It all added to the charm! Our ride to Coba turned up a little late because of road works (which is fine, it was out of their hands), but because we were running late, our driver drove like a mad man. I feared for my life, haha! I'd rather get there alive. Some parts of the trips (mainly Chichen Itza) were very sales-y. Like, when we went to the Mayan village, we were gathered up to look at some traditional jewellery, and it was like a big sales pitch. Our tour guide also handed us a piece of paper saying we can write down our name and it can be translated in to Mayan, then "oh so hand that back to be and it'll cost you $20" It's kinda cringey... Other than that, I LOVED Mexico, and I'll tell anyone who'll listen about the ruins. They were amazing!


Deborah A

We made a visit to the El Dorado Seaside Suites between 2/13/17--2/21/17. Lomas is typically the transfer company used with our resort. We always have had great luck with our drivers, but on our trip back to the airport on 2/21/17 we had an exceptionally great driver named Teodoro. The trip from the resort is close to 1 1/2 hours, but Teodoro made the trip so pleasant. He drove very safely, but he was also a great conversationalist. He made that long trip seem so quick. We always hate to leave "paradise", but Teodoro made the trip so nice. Being from USA and knowing only limited Spanish, we are always so impressed with the wonderful people in the Cancun/Riviera Maya area who speak such good English and show an interest in their visitors. Thank you to him and to all the great folks at Lomas! Muchas gracias!!!


Tisha B

We used lomas for our private transportation to and from the resort. Trinadad picked us up and gave us the best ride to the resort he was so entertaining and friendly. Having private transportation made it so fast and easy we went straight to the resort upon arrival. He also offered as cold drinks for the ride. transportation home was also fast and easy we didn't get the name of our driver he was quiet (march 8). When we got to the airport we were brought in and the young man that took us to check in our luggage I can't remember his name young man I know he said he was 24 brought us right to the counter to check our luggage and we did not have to wait in the long line that was the best service we had the whole trip and we had great service the entire trip. My husband and kids were so impressed with this, we felt like special people to surplus such a long line .I would highly recommend Lomas for private transportation and we will use you again!


Patti S

We just returned from Mexico. We booked through a travel agent and Funject made plans for is to receive additional travel help through Lomas Travel. The service was excellent! After arriving in Cancun, we found the gentleman with the teal shirt. He escorted us to our bus that was taking us to the Gran Porto. I did not get the three Lomas employees that helped us at the airport around 2:00 on March 1st, 2017 after arriving on a UA flight from Denver. They were funny, informative, and professional and did an excellent job. When we arrived at the Gran Porto in Playa, our Lomas agent was Rafael Flores. He scheduled our return transport to the airport and he also helped us with some decisions on what to do while we were on vacation. He was professional, easily accessible, very attentive to our needs, and was able to give us some great information. He did a wonderful job for us! Our transport back to the airport arrived at our hotel a little early and we made it to the airport with ample time to make our plane. Jose Chan greeted us and took us through the entire process of checking, taking us to each spot to assist with kiosks and individuals to make sure we were able to quickly finish and enter the airport and relax before our flight took off. He did an amazing job and made it very easy for us. We would like to thank everyone that helped us with this vacation and would highly recommend Lomas travel to others. They are excellent!



We utilized Lomas for our Airport transfers. Departing from the Airport was handled well. Heading back to the airport our shuttle was on time. We also utilized Lomas to book three tours. Our Agent was Gabriel Estrada (Gabo). He was superb. We arrived late in the day, and he had already left. But a co-worker contacted him and he returned to the hotel to meet with us that evening which was a great help as we wanted to book a tour for the next day. Originally we had planned on visiting Chichen Itza, but due to the long drive of about 4 hours, as well as the poor reviews we heard regarding vendors and beggars, and having already visited Cabo and Tulum, we changed to a Catamaran/Snorkeling activity. Gabo was very helpful in making the last minute changes for us. The Lomas Vans are all modern and comfortable. Superb service in all respects.



Lomas Travel provided our shuttle service to and from our hotel and had great staff working at the airport. Our driver was very polite and got us to our hotel as soon we arrived. We checked in with a dedicated lomas Travel Rep when we arrived he welcomed us with a big smile on his face. Then after go over our departure details and we assured he could take care any of our needs we booked our excursion through this Rep Hector Sandoval and everything was great. He was supportive of what we were looking to do and made us feel like home.



Lomas is the way to go. We paid extra for the non stop transfers from the airport in Cancun to Playa del Carmen and it's worth it. When we went to their area at the airport, I asked one of the attendants if I had time to go back to the Margarita stand to get a beer. He said they have them on the bus and are cheaper too. When we left Playa, they were prompt to make sure we got to the airport on time. The driver even checked us in at the airport and checked our luggage also. He received a very good tip for the extra service. We will be using them for every trip to Cancun from now on. Excellent service!


Melvin S

Well, I just got back home to Milwaukee Wisconsin from an amazing trip to Cancun Mexico where I just had a destination wedding. Lomas Travel was there for my future bride and I every step of the way. Multiple times throughout our vacation Lomas Travel was there assisting us with questions, perfect hospitality, and kindness. Every opportunity they had and could make our trip better they did. In particular The guest service representative we worked with mostly all of the time was Juan Luis Lopez. Just a very nice guy and very impressionable to say the least. He went out of his way to contact us at every chance he had to check in on us and see if there was anything he could do for us and our guests for the wedding. His persistance to make sure we were happy every step of the way throughout our vacation was so genuine. His professional demeanor, patience with me and my wife and our whole wedding group was top notch. The expert advise that he provided on the Cancun area was so very helpful. He gave us the information we needed to make this vacation one for the record books. I would most definitely recommend Lomas Travel to anyone and all that has plans to travel to the Cancun area. Good job Luis, I hope to see you again in the future!


Susie W

Lomas was so helpful our entire trip. I cannot say enough good things about them. They even helped us get checked in at the airport when we were leaving. I would give them more stars of possible. Our excursions were great. They take great care of you.



On our first day we met Adriana L & Eduardo V from Lomas Travel. They were amazing to work with. We booked 5 excursions through them & they checked in with us throughout our stay to make sure everything was going well. Both were of great assistance by purchasing items for us off the resort that we either forgot or needed. Both gave personalized service & seemed to care about making sure our needs were met. Both Adriana L & Eduardo V are an asset to this company & their work & dedication should be acknowledged.



My wife and I stayed at the Iberostar Cancun. Our experience was great with Lomas Travel. Don't let the time share ppl stop you. When they see new comers looking around they attemp to take you to a desk. Walk past them and you will see a person in a lomas uniform & they will guide you were to go. Hector was good to us and advised us how to get around and all the things see during our stay in Cancun. Thank you Lomas Travel.



I would like to take the time to note that Lomas was excellent from the pick up at the airport to our representative at the Ocean Coral Turquesa resort, Octavio. He was so very helpful to our party of 8 and extremely courteous every time we had questions or needed something. He's a special employee. Both transports from and back to the airport were very punctual and the drivers were awesome. We won't think twice to use Lomas again thanks for a great experience!


Terri V

Elmer and Luis were very helpful in correcting a mistake that I made in scheduling our transfer from Fiesta Americana Condessa to the airport. Service was great.


Felicia B

We traveled in Feb 2017 and used Lomas Travel to get to/from the airport and our hotel in Playa Del Carmen. Both our drivers were friendly and professional. Vehicles were clean and well taken care of. We would use this company again.



They were great for back and forth service between our hotel and the airport. They offered water and were prompt. They even assisted with getting us checked in to our flights.


Les B

We booked Lomas Travel to and from the airport to the Hotel Zone. On arrival at the airport after clearing customs we easily found the Lomas rep outside. Our vehicle and driver were waiting for us, the driver clealy instructed us as how to handle our return. The morning of our departure we found the car and driver waiting where and when promised. On arriving at the airport we engaged a porter and were escorted to our checkin counter by Lomas staff, we bypassed the line of 80 people waiting to check in, the Lomas rep provided our documents and luggage to the ticketing staff they he gave us explicit instructions as to where to go and what was going to happen. Fantastic service, couldn't be happier.



The staff at Lomas travel met us at the airport and facilitated our trip to the hotel and back to the airport. They were extremely helpful and pleasant. We booked our trip through Southwest vacations and Lomas was the agency they used.



Could not ask for a more helpful travel company especially Alejandro who dropped us off at the airport at the end of our trip. He helped us not only with our bags but also checking in at the airport. Kudos and 10 stars to him and the company.



We booked our transfer ahead of time at the suggestion of a friend and were pleased with the professional and efficient service. Would use Lomas again!


Patricia S

After a horrible day of driving around for 2.5 hours and not getting to scuba dive as planned because the other company Dragon Divers also known as Scuba Dive in Playa del Carmen is a fraud. Didn't get to scuba dive because the instructor wasn't certified after they claim to be PADI instructors. Didn't own business vehicles not air tanks. The horrible company pick me up in his pick up truck went with him to put gasoline in his truck, then to his house because he forgot something, then to rent air tanks then to a cenote that was closed then to other when he realized he had to be certified and told us we couldn't do it today. In tears back to our hotel Riu Palace I spoke with the Lomas-Travel company. He calmed me down as he quickly called someone and as fast as that had me set up with a taxi out front waiting sending me to Maroma Adventures.Otherwise know as Heaven!! In five minutes Lomas had me on my way to paradise!! This place is all that! Lomas will not steer you wrong with whatever it is you want to do. This is the company you can trust!



This company was included for our transportation from our vacation package. It was so easy, and stress free. We located the staff in those nice little outfits confirmed our reservation and we're on our way to Rivera maya. The shuttle was modern, clean, and the cooler of beer was a great bonus! At the resort our representative Enrique at Sandos was an absolute gem! He got our transportation taken care of for our return, booked us an excursion, and worked as our voice if anything was not up to par with the resort. When visiting Mexico again I would look no where else but with this company.


Melissa C

Lomas Travel was easy to find at the Cancun airport and we were excited to be given a private limo to bring us to our resort! This was our kids first time to Mexico, and the Lomas Travel representatives really fed in to the excitement for them. The limo ride was great! At our resort, our representative, Monica (Iberostar Paraiso Linido) was helpful, kind, and easy to locate. I would have happily worked with her for more excursions, if we chose to make any reservations. We have been to the Cancun airport many times, and this trip ensured we will always use Lomas travel from now on. Great experience!


Susan D

This company goes out of their way to not only get you to your hotel, but to also get you on your flight home safely and timely. Very, very professional and courteous company. I used a different company a few years bavk on my prior to trip to Cancun, but will certainly use Lomas again on any return trips to Cancun. Just a top notch company.


Patrick V

this was our first time using Lomas travel VIP which was booked through our travel agent. what an amazing group of workers and the transportation to and from the hotel was superior, friendly, great drivers. When we returned to the airport to fly home they helped us get through the airport way faster than if we would of been on our own. outstanding customer service, will definitely use them again on our next vacation!


Michele C

The Driver was on time to pick me up when I arrived in Cancun. Once outside the Airport keep walking to the end & you will see the Lomas Travel Staff in their Aqua Shirts & White Pants. The driver was also right on time for my return trip to the airport, I would most definitely use them again. The round-trip price for just myself was very good & didn't have to stop at other Resorts to let folks out. I tipped $10 each way.



Higly recommended company staff at the airport were efficient very organized from the time we landed we booked a excursion through a man named Héctor at the resort Grand Park Royal .he was wonderful very friendly and helpful with any questions we had. Thank you so much for our experience!



My husband and I have been to El Dorado three times, and each visit we used Lomas Travel. Each time we felt safe and secure going and coming from the airport to hotel. Excellent!


Gretchen S

2nd time that we have used Lomas for shuttle to and from a resort and excellent service both times. Our rep this year was Alejandro (Alex), and he was awesome and greeted us by name EVER time he saw us and checked to make sure everything was ok and followed up on how the deep sea fishing trip went. Alex was superb!



I Went to Cancún the last week. I stayed at Riu las Américas. It was my first time. Israel Bermon and Enrique Aveldano made our vacation and our birthdays great. The service and excurtions were the most fun. Thanks Lomas Travel and thanks guys. I'll be back next year.


Karen R

Lomas Travel was wonderful! They were on time for pick up - extremely helpful with our luggage, etc. - and made sure we all were aware of when and where we would be picked up for our return home. Also were always around if we needed transportation off the resort.


Juan & Susan & B

Lomas Travel and their staff are amazing. They greeted us at the airport and transported us to our Resort; they also picked us up one day and took us shopping. On the way back to the airport I was having trouble with my boarding pass, the Rep from Lomas took us all the way to the front and by passed everyone to get us to the SW Rep to help me with my boarding pass and to check in our bags. They were so good to us that I would recommend them to everyone. Thank you LOMAS and Carlos for helping us.



Lomas Travel was a great company to deal with while we were in Mexico. They were in charge of getting us to and from our resort. They picked us up at the Cancun airport and brought us to Sandos Playacar in Playa del Carmen. On the bus, Oswaldo gave us tips for our stay and answered all of our questions. They also had someone on hand every morning at the resort to organize trips and answer questions. Thanks.


Maggie B

Our lomas reps JJ, Roger and Luis were amazing. They made our excursions travel easy and they were so helpful with anything we needed. Highly recommend lomas Travel.


Patti S

These guys were amazing! They picked us up at the airport and had cold beers waiting for us! They also took us back to the airport and had someone waiting to carry are luggage and check us in. Outstanding service!



Lomas travel had an onsite representative so we gravitated to them. We sat with their representative and went through the excursions they offered and settled on a 1/2 day excursion to Tulum. We paid and were presented with a receipt, confirmation and a pick up time. Cost was $51US per person. Our bus arrived on time. We boarded and were soon on our way. After getting off the resort we drove down the main road for 5 minutes before our driver pulled over and told us that we'd have to wait for a "bigger" bus. We sat at the side of the road for about 10-15 minutes waiting for the next bus to arrive. Our driver stayed with us and kept the air all was ok. We were afraid he was just going to dump us at the side of the road...but that wasn't the case at all. Once we got on the larger bus, our tour guide educated us on Mayan heritage, the importance of Tulum and Coba, and the current state of descendants of the Mayan civilization. His name was Jorge and he was great. When we got to Tulum, Jorge provided a quick tour (approx. an hour) then we were left with a pickup time, which allowed over an hour of free time to explore. When we got back to our bus, the driver offered sandwiches, water, pop and beer, which were included in the cost of our tour. Off we went to a nearby Cenotes for a quick dip. While not a deep, grand Cenotes, it did the job. We were also offered sandwiches, etc when we got back to the bus. We were back in the time frame we were advised of when booked. I'd definitely use them again. Comfortable bus, great tour guide, great tour itinerary, great driver...well worth the money.


jeff d

Diego at the eldorado royal. Is a excellent person he will make sure you are taken care for everything you might need from transportation to excursions for lomas travel!!! Find Diego for your needs at the eldorado royal!!! Jeff Daniels



Funjet uses Lomas for their ground transportation. With the number of people they move around, I am amazed that they do as well as they do. They have been on time to pick us up from the hotel to the airport. They are courteous and helpful getting the bags on and off the vehicle.



Every time we travel to Mexico, we deal with Lomas. Their staff is friendly, helpful and prompt. We always feel safe with Lomas.



We pre paid the Chichen Itza trip prior to arriving. We confirmed with the team at Lomas the first day with no hassles. The best part of the excursion was the trip itself. Sergio was our guide and he was absolutely the best! our bus bartender, Gustav, made the best tequila sunrises and the driver, Darwin, managed to get in and out of tight spots. Our transfers were easy and nice (and air conditioned) - we did the private transfers and it was worth itl.



Our transfer was Lomas Travel. In another country and not speaking the language requires trust, and they delivered. They quickly took us to our hotel and were available to answer questions at our resort. On the trip back to the airport, we learned that our plane had been cancelled. Lomas staff started calling and giving us options. They didn't leave us until we had a new transportation plan in place. Very much appreciated!



We always use Lomas travel for our transfers from Cancun Airport to our resort. We either travel as a couple or a large family group and always book a private transfer. When you arrive in Cancun you just walk thru the airport, go outside and past all of the people trying to get you to use their service, look for the guys in teal & white and your set.



I went to Cancun spontaneously after a bad break up and what can I say, it was amazing! I really managed to find my soul in the prettiest part of Mexico, the beaches are beautiful and the food is amazing but I cannot thank lomas travel enough for helping me out upon arrival, as I struggled with jet lag, the lady that helped me I think was Romina or something she helped me with my bags and gave me some solid advice on what activities I can do around the city to make my vacation the best it could possibly be so thank you Romina if that's your name you really helped to make my trip worthwhile.



So glad our travel agent arranged our transportation with them. They were very punctual and helpful. Arriving back to the Cancun airport to leave, there were hundreds of people in lines everywhere. Our Lomas representative led us to exactly where we needed to go avoiding all the lines and getting through the crowds quickly. We were so grateful they were there. We will definitely use them again when we are back in Cancun.


Juan S

Great time. The staff of Lomas Travel Hector and Juan were very helpful and personable. Appreciate there efforts in making our trip memorable.



Me and my husband have just returned from Playa del Carmen and would like to commend the guys from Lomas on their exceptional professional, helpful, courteous service which made life extremely easy for us travellers especially with regards to managing airport check-in for our return journey to the UK.


Jacqueline L

Lomas Travel is the Top! When we arrived in Mexico we were easily able to spot them in their nice clean and bright uniforms. We had private transportation to and from the airport. We were offered cold water/beer in the van. They also provided our transportation to and from our excursions. The most amazing thing was when we were departing for home, my Honey didn't realize that he had left his wallet at the El Dorado Seaside Resort during check out until we were through security at the airport. I was sure he wasn't going to get it back let along in time for our flight to leave, mind you the resort is more than an hour away from the airport. We were schedule to board at 1pm and it was already 12:15pm. Security at the airport allowed my Honey to go back to the Lomas Travel booth to see if it was anything they could do. At 12:35pm my Honey comes back through security with his wallet! El Dorado had already contacted Lomas Travel and they were already on their way to the airport with my Honey's wallet. Truly exceptional service!!


Kelly K

We had private transfers booked through Lomas from the Airport to our Hotel, then back again at the end of our trip. They were waiting there for us at the exit of the Airport with a sign that had our last name on it. Took care of all of our bags for us too. Drinks available in van to hotel (if we wanted them). Driver was polite and engaging. All of our tours/excursions from our hotel but one were done through Lomas and they were all great with no issues. They had a desk within our hotel if we wanted to add or change anything it was easy to do. Very helpful with questions and adding side trip during our stay. Thank you Carmen! I highly recommend Lomas, especially for private transfers to and from Airport. Will be using them again for sure when we travel to Mexico again year.



We used Lomas Travel to and from the airport. They greeted us at the exit and assisted us with our bags. We were led to an area where we waited minutes for the driver to load our bags and whisk us to the El Dorado Maroma. Upon arrival they unloaded our bags to the bellman and wished us a pleasant vacation. We were told tot meet with their on location representative to verify our return trip. The rep was very helpful and did not try to push excursions on us. Our return trip was pleasant. Their drivers are courteous and the vehicles are very clean. They even helped us with our bags all the way to the airline check in kiosk.



We used Lomas to and from airport. They were easy to find and escorted us to van -- but then we had to wait for some time until the van filled up. We had selected 'shared' transportation but had to wait from airport. To airport was faster - but we had flight to catch. We booked a snorkel tour though them as well. They had a number of tour options and the pricing was good. The tour itself was great once we got to it. It took one hour to get there and one and half hour to get back to our hotel for the 2 1/2 hour snorkel ride. Yep, most of the time for the tour was in a van. Make sure you ask them how long to get to tour.



Elmer from lomas travel provided our service for transportation and excursions. From the start we felt very welcome and we had a great time on our excursions. There should be more people like Elmer in this industry because he really made our vacation. Elmer was awesome to work with!



Very professional and credible. My agent booked them for us. I was leary that they would show on time and all. I would defiantly use them again


Phoebe G

We always travel and get direct transportation through our travel agent. always very easy to get to your resort.


Krista S Katy

Nice big comfy van after a day of travel. Staff was waiting for us and had our names on the list, no confusion whatsoever. Easily identifiable in the turquoise shirts. everyone spoke both English and Spanish. Transfer back to the hotel was no problem at all. We confirmed the day before and they arrived to pick us up in another comfy van as we said goodbye to Cancun. when getting to the airport the guide took us all the way through all steps until security. Very helpful!!!! Don't forget to tip for good service!


Ann R

Our transportation to and from the airport and our hotel (Fiesta Americana Condesa Cancun) were handled by Lomas Travel and they did a great job. Gabo was especially helpful with all details once we arrived in Cancun. We had private van transport for our family of 5. No waiting. Everyone was very helpful and friendly which was great as this was our first trip to Cancun. Gabo also booked an excursion for us and this was very easy. Everything was on time. Excellent service.



Lomas travel have good representative . they would come on time, very organised. very punctual. we had good experince with them.



I always use Lomas Travel whenever I go to Cancun! You can book them in advance online and they are ready for you when you arrive. The drivers and staff are very helpful and pleasant. It comforting to know that my travel from the airport to the hotel is taken care of with Lomas Travel.


Angie L

We used Lomas for our shuttle transfer from the airport to our resort. The vans are always clean and the drivers are helpful and friendly. We also use Lomas to book our excursions. Again, always wonderful service. I highly recommend using Lomas!



We followed the instructions and met the Lomas rep after getting through customs in Cancun. We waited about 10 minutes for a couple who was staying at another resort a few miles from ours. The trip was a little over an hour to the Playa Carmen area south of Cancun, including 10 minutes to drop off the other party. All fine. The return transfer to the airport was better, as the Lomas rep walked us through check-in and up to the airline luggage check. We (6) also booked an excursion to Tulum through them. All went as advertised. Our guide was knowledgeable and personal.


Sally B

Booked trip with SWA and Lomas travel evidently was the agent working on their behalf. Stayed at the Riu Palace in Cancun. Met up with Hector at the Riu. Friendly fella, non pushy very informative. No pressure to book excursion. Went to Chichin Itza. Hector suggested the "deluxe" package with drinks and food on the bus. He didn't up-sell the deluxe package, just stared what it offered. Was very impressed with his honesty and take it, or leave it & matter of fact sales practice. Went on the excursion, everything was as stated by Hector. As a great, hard working employee for Lomas travel, Hector deserves a fat Christmas bonus!


Jessica W

The two employees I worked with were dedicated to me being safe and finding the perfect places for me to see at the best price. I also got to have intimate conversations about the culture, where they come from and their own experiences. It was like seeing a friend every time I walked through the hotel lobby. He even walked me to my transit to say goodbye as my vacation ended. Perfecto!



Onsite Lomas representative at the Grand Oasis hotel: Roberto was FANTASTIC, quick, responsive, results oriented and NEVER passed the buck like hotel staff. He should be paid extra to train the hotel staff on how to deliver exemplary customer service skills. Pretty good rides by transport staff. However the hotel staff where I stayed (Grand Oasis) verged on INCOMPETENT when questions about how and where to reach Lomas onsite staff, Roberto, were posed to them - they always passed the buck or sent you wandering around to the next incompetent staffer who again passed the buck - rinse and repeat.



I recently traveled to Cancun and used Lomas for transfer from the airport and back again. From the moment we were greeted at the airport and upon our return the service was excellent. When arriving back at the airport Emmanuel greeted my party, helped us with checkin in, getting our luggage checked and escorted us to the Security checkpoint. Great customer service from beginning to end. Would certainly use Lomas travel again.



We used Lomas to get to the El Dorado Seaside Suites. Regret to remember driver's name (Andrea?) but she was great. most helpful about our questions. At the resort we used Lomas to book golf and tours. Samir was fantastic and bent over backwards to confirms our outings AND insure our van back to the airport was taken care of. Maybe not the cheapest but you won't be let down using Lomas. Memo


Lori K

We used Lomas Travel to transfer a family of 8 from the Cancun airport to our hotel in Playa del Carmen and back. Their agent was waiting for us at the airport right where they said they would be. They provided humor and helpful tips while they loaded our luggage and we waited for other passengers. The lot is us drank all of the beers and the driver stopped for more and sodas for the kids. The driver told us how much to expect to pay for taxi rides various places and to make sure we ask for the rate in advance in US dollars. He told us how the folks selling the timeshares are dressed and how much of our time they'd take up from our vacation if we let them. He made the ride from the airport fun. The return trip driver picked us up right on time and we had an uneventful return trip. Victor was the Lomas agent at our resort and our party booked two excursions wth him. Victor was helpful and informative. There was an error with one of the excursions with the number of people booked. Adventuras Mayas helped us correct the issue.


Marc J

We used Lomas Travel for arranging shuttle transport to the Cancun airport and for booking local excursions during a recent trip to the Riviera Maya. Their service was outstanding, especially their agent José Gamboa (based at El Dorado Seaside Suites / Sensimar). He speaks English perfectly (a big help to my non-Spanish speaking wife!) and seems to know every tour operator on the Riviera Maya.


Candace W

Made arrangements with Lomas Travel for pick up from airport to our resort, transfer from one resort to another and transfer back to airport and was impressed with their service. Staff are very polite and helpful and are very good drivers. Our pick ups were on time and we reached our destinations safely and happy with our ride and service.


Belleville, Illinois

Lomas Travel was wonderful! Easy and comfortable airport transportation and then they helped us book a trip to Chichen Itza. They really added that extra something special to our trip!! Thank you!!


Severna Park, Maryland

Quality and professional transportation services to and from airport. My rep. at the hotel was Nacho. He did a great job of explaining and answering any and all questions regarding excursions. I also appreciate the honesty as apposed to just craming trips our way for the sake of a sale.


Dedham, Massachusetts

I had a great experience using Lomas for private transfers to my Resort. The driver was waiting for me with a sign at the airport. They even made a stop at a convenience store so we could buy beer. And the return was just as good. I also had a great experience booking, working with Gama De La Cruz. I had a great experience and I will use Lomas every time I visit Mexico!


abdielsan s

Que bien se siente llegar a un destino turístico y encontrarte personas que desde el primer momento te hacen sentir bienvenido. Felicito a los operadores de sus vans y su camioneta Lincoln, pues de verdad se siente esa calidez y excelente servicio. Gracias!



We used Lomas for our transportation both ways to the airport. Very polite staff. They made it very easy. We also booked a trip to Xplor through them. That was flawless also.


Bluefield, Virginia

Our party of 4 arranged transfers from Cancun to Azul Fives Resort. It was great! Upon arrival personal greeter. Very prompt and courteous!


Ed H

Excellent service and attention to detail. Very professional and courteous in their service. Very punctual and respectful. Would definitely hire them before another travel company. Excellent.



Stayed at Iberostar Beach and used Limas travel for transportation to and from the airport and to an excursion. The wait time for transportation was anywhere from 15 to 30 minutes yet the staff was always specific to be at the pick up spot on time. The staff at the hotel was difficult to get a hold of and when dealt with in person seemed annoyed by us. Information wasn't always clear eventhough I spoke Spanish. Excursion at Maroma was great, but again there was misleading information about transportation back to the hotel. Very disappointed in their customer service, will not be using them again!


Mery C

This company was spot on. They were there when they said they would be and the transportation was very comfortable. They also offered beers, two for $5 US.



J.J. with Lomas Travels was excellent. He arranged travel for my family to go shopping and even assisted with some room issues we were having with our resort.



Just returned from our 4th trip, using Lomas each time. We have NEVER been steered wrong by this group. They are easy to identify and are very helpful. Transportation to and from the airport has always been reliable, clean and fun. The ice cold beer is a big plus. It is comforting to see a familiar face in the hotel that can assist with your stay. We have booked excursions each time and it has always been a positive experience. This year we had Jose (Crown Paradise Club Cancun) and he did a fantastic job. Much to our surprise, our transport back to the airport was a very nice and classy limousine. WOW! We planning a return trip and will use Lomas again.



Is having dependable transportation, especially when traveling from Cancun to distant places every day. After interviewing several companies on our day or arrival, we decided upon Lomas for which Francisco was the representative. By Saturday afternoon, we had arranged transportation for full-day outings on three days the following week. And, we were able to negotiate a much better price than for the other operators. The drivers always showed up on time at the hotel in the morning and then, without fail, picked us up at the agreed-upon spot in Playa del Carmen late in the day for return to Cancun. One day, while waiting for the driver, we saw Francisco walk into the hotel. He remembered us and asked how we were doing. Of course, we let him know about the great service we had received. Because we had been talking about an excursion to Xcaret, we decided to ask about it. On the spot Francisco made the arrangements for the following day and completed the transaction, even allowing us a discount as repeat customers. Dressed in teal and white, Lomas personnel are business-looking standouts in a sea of tour operators. The service that we received was top-notch. We wish to thank Francisco for helping to make our vacation a success.



Lomas was our arranged transportation in Cancun. Once we found them at the airport everything ran smoothly. When we arrived at our hotel we were greeted by the Lomas agent on staff. He was an awesome young man who helped us book our tours. He sat with us and told us what he thought we would enjoy more. He was also very informative and helpful when we where leaving the resort to go into downtown Cancun to do some sightseeing. I will be using Lomas again



Pickup and delivery back to the hotel went perfectly. There was a little trouble with pickup to Maroma Adventures for the scuba excursion but David really did a good job in making it all work. He took great care of us throughout our visit to Excellence Riviera Cancun. His great smile, reassuring way, knowledge and attention to detail made him a great tour representative. He became a friend!


Brian W

Lomas was good on providing travel to my resort and back. The only issue was having to wait for over 20-30 minutes when entering Mexico. It was probably due to the location of my resort.



We paid for 5 people to have a private transfer from Cancun airport to Iberostar Paraiso Maya. We could not have been happier with their service. Initial contact at the airport was excellent. Driver was excellent and drove well. Victor at the Iberostar Maya was awesome! When we returned to the airport the driver was excellent, on time, courteous, and when we got to the airport 2 other Lomas employees met us curbside, took all our bags directly to the Frontier desk to check in and then escourted us to the escalators that went up to security before letting us go. WOW! Great service. I would recommend Lomas and I will use them again.



When we booked our vacation, Lomas Travel was our arranged transportation from the airport to our resort. They did such a great job and made it all go so smooth and easy. After a day at the resort we received a call from them at our room and asked us to check in with them and turn in our paperwork for our return trip when we left Cancun. That was when we discovered Lomas helps and offers many different activities and transportation for about anything you with to do. With the help of Lomas' representative at our resort, we scheduled a day trip to Coba with a sunset dinner, a cenote visit, zipline, a few hours shopping in Cancun, and an afternoon of atvs, waverunners and dolphin experience. I felt the prices offered were reasonable compared to what I previously saw online and they gave us an additional 25% off each activity. I highly recommend Lomas for both transportation and to schedule activities!



Thank you to you staff who transported my family around Cancun this week. Very friendly and professional, would absolutely use again.


Scott C

We've used this group 6 times and always been well pleased. Courteous, professional and on time at the airport and the resort.



I have read really bad reviews about Lomas but our experience was great. Smooth transition from Airport to resort and even booked a scuba diving excursion through them. Joel was the name of our rep, he was super nice and helpful.



Was very pleased with the level of service provided. I also was told to see the rep once i got to my hotel however i did not do that and all i had to do was call the night before to find out what time i was getting picked up the next day. The reason they tell you to meet there is because the want to sell you tours. Only complaint i had was that on the way back to the airport we stopped at another hotel to pick up another family and we waited for them about 20 until I told the driver i wanted to leave it wasn't my fault the other family wasn't ready. Overall good experience and definitely would use them again.



From our first moment being picked up at the airport to our departure pick up Lomas was TOP NOTCH!!!! Paco or Francisco Sierra set us up on the snorkeling excursion and we were so happy with what he set up for us!!! It was a day we will never ever forget!!! And Victor our tour guide couldn't have been nicer or more knowledgeable!! We will definitely be coming back and we will only use Lomas Travel!!!!



Opinión escrita 1 semana atrás Lomas made it super easy and comfortable for our airport transfers to our hotel and back. Easy to schedule through Southwest Vacations and very inexpensive. Felt safe and they helped us the whole way.



We booked our Maya Air travel (which was super easy) from Cancun to Cozumel, then because that experience was so easy we decided to use Lomas Travel for our transfer from Playa del Carmen hotel back to the Cancun Airport. Lomas Travel picked us up exactly at the time they said they would at our hotel in a big air conditioned comfortable passenger bus for our 22 travelers. The ride to the airport was comfortable, easy and without worry. We had 4 travelers who had lost their immigration cards and the representative called ahead and help those travelers navigate getting a new card once at the airport quickly. They basically helped some of our travelers all the way through check-in at the airport. WOW! What amazing customer service! A great company that we will use again on our next trip. The trip was so worry free that we might try and book even more from Lomos Travel next time.


scubanty Maryland

Had private transfers from airport and from hotel. At airport, luggage is brought right in and help is provided on where to go to check-in for flight. Also had Lomas schedule excursions for snorkeling and selvatica. Will continue to use Lomas every time we vacation in Mexico.


Zach B

My wife and I have used Lomas 3 times now and have always had a smooth experience with them with their airport transfer service. The most recent transfer on 7/4 back to the airport just was above and beyond anything that we could have expected. The driver was so friendly, positive, and such a great driver that it was way beyond a 5* experience. I believe the gentleman's name was Lucius, but he had worked for Lomas for the past 9 years and had actually lived in the same state as us in the US for about 8 years. He was really amazing and we really enjoyed the talk with him. He was waiting for us before the scheduled pickup time and was actually shining the outside of the car when we walked up. He took great pride in his job and keeping every part of the experience perfect. The car was the perfect temperature with plenty of AC on a hot day in Mexico. My wife was not feeling well, and I was extremely nervous about the trip because it was about a 40 minute ride from the resort to the airport. Our driver made the trip go by so quickly, and my wife never had an issue because he was truly a professional and an incredible driver. Beyond the positive ride over, the employees at the airport made sure we were checked in quickly. They escorted us to get our boarding passes (doing the check-in for us) and took us to the quick lane for checking our bag.


Kathy S

Lomas Travel Greets customers and assists with luggage and taking you to your transfer! They are also there to assist at hotels - be sure to purchase tours from a Lomas Representative as the tours are insured and of the highest quality. If you need assistance at all during your vacation, they are available 24/7!


Frank Z

Our representative jj, made sure we had all our travel arrangements back and forth to.the airport When we wanted to do a few activities, he helped us choose a scuba excursion that would fit our budget, schedule, and experience level. The Mayan xenotes adventure took us a full day and again he suggested this one over different ones, and he was right, it was exactly what we wanted. He was an all around fountain of information and always kept checking to make sure we had everything we wanted to do covered.



They picked us up from the airport on time and from the hotel on time. Vehicle had ac and we got to our destinations on time. No problems here.



We used Lomas for almost all of our transportation while visiting Cancun and Tulum. They were great to work with our group of 18, as well as smaller groups of us.



When we went to Cancun, the hotel offered free shuttle service for that week. It was Lomas Travel. The short: I am very pleased with Lomas Travel and would use them again. Overall the experience was very very good, but had its hiccup. i will explain. The hiccup was when we arrived. I expected to see a person at CUN airport holding a sign with my name and our hotel on it. There were lots of others but nothing for us. I'm going to partially blame the hotel for not telling us on our reservation who the shuttle service was, and that made it even harder .We finally found and 'official' looking guy who checked around and pointed us to the Lomas Travel desk a little farther down the walk. When we got there they put us in line to wait our turn....close to 45 minutes... those two reasons are why you lose a point with me,. BUT, they redeem themselves! The driver was awesome and friendly. the hotel had a Lomas Travel desk rep who helped us book a great fishing trip - caught a 90 inch 150lb sail fish - bucket list ..check :-) The return trip is where Lomas really shined. Again the driver was awesome. But the REAL hero was Hugo at the CUN airport. He gave us advice, helped us with our luggage, helped us check in and get our boarding passes and even helped us re-balance our suitcases to meet the max 50 pound limit,. HUGO YOU ROCK!!! THANK YOU. Again, although it started out a little rough, these guys totally came through and i would definitely use them again, its a pretty sure bet they will be fixing the welcoming procedure soon ;-)


Jill B

This group is wonderful to have as transportation. Easy location at airport, set up quick travel to hotel, drivers were very friendly and easy to understand. They had the pickup times to return to hotel set perfectly. Even in a traffic nightmare, the driver on way back to airport found short cuts and easier routes to get around congestion heading to airport, we would gladly use their service again.



Our travel agent booked this airport transfer for us and we're glad she did. When you land at Cancun, after collecting your luggage, a host of drivers descend upon you to give you a "free" ride to your hotel. They are quite insistent but if you know what's happening, you will walk right past them and outside the terminal. These other drivers are there to take you to a time share presentation where you are captive, and perhaps after it is over they will take you to your hotel. Some of these drivers even pretend that they are going directly to the hotel. I'm not sure why the Cancun Tourism office even tolerates this scam but the best way to avoid it is to book your transfers in advance with Lomas. Their representatives wear teal colored shirts and white pants, so you will be able to recognize them quickly. Many of the hotels and resorts also have Lomas reps in their guest services area, so you can easily check on your return transport. The drivers seem professional and courteous and the vehicles well maintained. We landed in Cancun in the midst of a huge downpour--I think the airport was actually closed for a bit--and our luggage wasn't available for over an hour. By the time we were ready for our ride to the hotel, there was a huge backup in arriving passengers and Lomas people were scrambling to get everyone in a van and on their way. Although it took a while, I thought they did a good job of getting us all where we needed to go, despite some flooded streets and a parking area that looked like a lake. Our outgoing transfer was stress free--they were there to pick us up early and we got to the airport in plenty of time.



Lomas Travel is the transportation provider we used for transfer from Cancun airport to our hotel. The drivers and other workers were very friendly and personal with everyone. They got us to our hotel very quickly. The vans were clean, cool, and comfortable. I highly recommend them to anyone looking for transfer services to their hotel when visiting Riviera Maya and/or Cancun!



Lomas Travel was booked by my travel agent as my transport to and from the airport. Lomas Travel was fantastic and easy to find at the CANCUN airport. FYI: Lomas offers alcoholic beverages for purchase when you are in route... it is a better deal then buying from the vendors at the airport/ in fact its half the price! When we got to our hotel- Lomas had a travel office to assist with offsite excursions. They were beyond helpful and gave us great tips and advice! Finally, when we had to confirm our return trip back to the airport, the attention to detail was fantastic. For example, we went in to the office to confirm my pick up and I didn't know my flight details, I just expected Lomas to know and give me my pick up time. I was still in vacation mode and being lazy- I admit it! Well, the agent made sure that I was responsible for knowing my details, and made sure I confirmed our flight number and departure time with him before he gave me our pick up time from the hotel. I really appreciated this extra step. Others may have found this annoying, but I thought it was fantastic. He wanted to make sure that I knew when and where I was supposed to be to get home on time. He made sure I was equally responsible.



Our group of 50 people used lomas travel for our transport between the airport and hotel for a destination wedding. We all came in on different flights, so there weren't 50 of us at a time, but we all used lomas. Their stall at the airport was very crowded and there was a line to wait in to get in, but I will say for as many people as there were and as many different hotels we were all going to, it did move very fast. It was a bit chaotic looking, as they were trying to sort people into different vans based on hotel location, but they seemed to work it out pretty quickly. We were in a big party bus type thing with a friendly driver who was playing snoop dog and the like on the way to our hotel. It was a fun ride. : ) clean, cool, and quick! And our tide back to the hotel was punctual and friendly as well! Would recommend them!


Kendra S

We used Lomas travel for airport transportation to and from the Cancun airport to the RIU Palace Las Americas. Drivers both ways were very helpful in loading luggage and did a great job driving. Paco was at our hotel everyday and was very kind in helping us firm up our reservations times and provide us with information about our trips we had planned as well as other helpful information about the area. Somethe we really liked was the fact that the employees all wear teal colored shirts and white pants so it is easy to find the correct place when exiting the airport. We would consider using them again in future trips!



We used Lomas transportation to and from the hotel. When we arrived at the airport, they were there waiting for us with a private car and when we left the hotel they were there waiting for us in a private car on time. They even went one step further after dropping us off and walked us into the airport and helped us checked in! Highly recommend!


Terri V

Lomas Travel was our transportation to and from our resort. They were very professional & efficient. Very nice drivers & clean air conditioned vans. We also booked our sky rider parasailing excursion through them. They made it so easy. We will definitely use them again in the future.



Looking over our holiday photos from our holidays to Mexico. I don't think it would have been half as an amazing if it wasn't for this company and especially Omar Amaury! He worked above and beyond the call of duty. There is not one thing I can fault. He and the company helped me achieve one of my life time ambitions and I can't wait to use him again when we return to Mexico! Overall we used Lomas for Private Transfers in their Lincoln Navigators, Coco Bongo, Tulum, Coba, Xplore and Chichen Itza! We booked all the trips without haste at the reception of EDSS and all excursions came on time and delivered what was promised. Keep up the good work guys!


Marylin R

We started traveling to Mexico 5 years ago. Had the pleasure of meeting Omar Amaury upon arriving to El Dorado Sea Side Resort. My husband and I fell in love with this resort and since then have traveled back to Mexico twice a year with many of our friends. A part of what makes us continue to come back is the service that we receive with Omar on each visit. Lomas Travel is very lucky to have him in their company. He is knowledgeable, sincere and always making sure that every detail of our trip is taken care of for us and our friends. Thank you Omar for such an incredible service that you provide us with. Lomas Travel is hands down a number one agency because of their agents.



Having worked within tourist industry myself I have to say that this company has found an exellent representative to El Dorado Sea Side Suites! Omar Amaury was one important key for us when planning our activities on our short holiday in El Dorado. In this kind of situation its very important to have a possibility to get good information about different possibilities for excursions. And that Omar can really do! We took for example the snorkeling trip to the reefs. Unbeliavable experience! Greetings Omar! You were very helpful!


Timo A

We stayed the week in El Dorado Sea Suite. IN the hotel lobby area was located luckily Lomas Travel Agency. We had in fact often enjoy afternoon teas in the lobby and noticed how pleasant the service was Lomas Travel has. And behind the counter was often smiling attentive Omar Amaury. From him came the reserved mm. Snorkelling world's second largest reef with catamaran in Maroma. A great trip and everything was done through Lomas Travel's great. Lomas Travel's very friendly Amaury Omar served us several times in a very professional and friendly way. I have traveled around the globe in a variety of locations and resorts, but a similar genuine people-oriented travel service I have not received from elsewhere. He also assisted us tourists and told us good tips on where you should visit outside the resort. That kind of information and local experiences the traveler needs and appreciates. Thank you again for Lomas Travel and particularly Omar Amaury- you are great!



I booked Lomas for transfer to/from the Hard Rock Hotel during my stay in Cancun. They are very easy to find once you depart the airport terminal - white pants and teal shirts. The van was clean and very comfortable; the driver was quick but safe. Would easily use Lomas again when I visit Cancun.


Brandi N

we used Lomas travel for our transportation and to schedule our excursions. We visited Cancun the 1st week of May 2016. When we arrived at our resort( Riu Las Americas) we were greeted by Paco we scheduled an appt for the next day to review our options for excursions. Paco was GREAT! He met us on time and was knowledgeable about the excursions we wanted. He was extremely patient, as our group consisted of 7 women with a ton of questions! He checked in with us after each excursion to make sure we were happy. He was helpful with the questions we had about our resort as well! Our travel to and from the airport was with out delays or problems Paco scheduled our Tulum excursion and we LOVED our tour guide Jorge, I wish I could remember which company ran the tour so that I could give Jorge the praise he deserves. THANK YOU PACO for helping to make our trip a success!!!!!



Staff is very professional and friendly. They maintain a rep. at whatever resort you're staying at, easy to book excursions with and rep. even went out and picked up a bunch of candy in Cancun my wife was looking for to bring back for friends. They go above and beyond !


Kelly L

I cannot say enough good things about Lomas!!! They were there at the Cancun Airport, very visible and had all our arrangements for transportation to the resort. The ride was comfortable. We met with the representative at the Rui Yucatan for our return trip to the airport. They were always on time and exactly where they said they would be. We have not always experienced that with other companies. On our return trip to the Cancun Airport we were met and received help with checking in, checking our bags and boarding passes without even asking!!! He was just there to assist us and made it very quick!! We will definitely use Lomas any time we can and would recommend them!!


Un miembro de TripAdvisor

We had a great experience through Lomas Travel. Paco and Oscar provided great customer service. We booked our excursions with them without any pressure. What I loved most is when you book the excursions through Lomas travel, they provide the transportation to and fron your destination. All the excursions are at the Marana Beach. We were not disappointed with the service provided.


Jim D

When booking my vacation package, there was an option for a round trip airport transfer for a pretty decent price. I went ahead and booked it. When arriving, I found the booth for Lomas Travel and unfortunately had to wait about 10 minutes until another group showed up before we could leave. I guess something like this is expected as they want to fill up an entire van. When departing, I was pleasantly surprised that they sent their "luxury" vehicle which was a Lincoln Navigator to come and pick me up. Lomas sent it just for myself and 2 friends.



Always use this company for transfers in playa and cancun. Very helpful this trip due to seniors that needed extra help and wheel chairs!



Lomas and their representatives were fabulous. The rep even helped us when we left at the airport to check in. the rep at the hotel was very helpful and not pushy.



Maroma beach was everything we hoped it would be....the sand is amazing to walk in and makes it so nice to just hang out and enjoy the wonderful weather.


Mario M

This company was set up by our group travel agent to take us to resort and return us back to the airport. Very clean vehicles for all of our transportation needs.



Lomas gave me a great deal on a Luxury Transfere while in Cancun. They where on time super friendly and professional . After having complications with dealing with another transfere company, Lomas eased my worries from the time I call my customer service rep. I have dealt with this company before and they have always delivered excellent service.



Lomas Travel took any anxiety for someone traveling alone out of the formula. They were easy to identify, cheerful, safe drivers and the trip only took a reasonable amount of time. What was really impressive was the return trip....not only did the driver (Sergio de Jesus) drive safefully, but he was kind and very interested in our time. Then at the airport we were handed off to another gentlemen, who got us checked in, made sure we had our correct boarding passes and documents, led us to get our bags taken care of and then walked us to security! Very impressive!! I would highly recommend them!


Kesia K d

Wait time was a little long, for transportation from airport to the hotel. However, pickup from our hotel to the airport was right on time! Once we arrived at the airport another Lomas agent helped us at the United check-in. Very helpful!



On time, courteous and professional drivers - always impressed with this company. Eduardo is especially entertaining and makes the drive a pleasure.



Started out the trip bad with having to wait 45 min for our shuttle to take us to our resort. Our guide, ended up upgrading us, for free, for a private Lincoln Navigator, directly to our resort. Very nice. Return trip, was on time and very friendly.


Yvette O

We scheduled a private shuttle that would transport us from the airport to the resort and back. They were already waiting with a cooler of a variety of cold beer when we arrived. The vehicle was a luxury SUV. The driver was friendly and funny. He made us feel very comfortable and safe. He was an excellent driver which for those who have visited Mexico knows that is not always easy to find. On the way back to the airport, we had to leave the hotel at 3am for a 6am flight. I was worried that our driver might be late because that has been my experience with other transportation companies in the past, but I need not worry. Not only was he there, but he was early. Again, he was a great driver who made us feel comfortable and safe. I would STRONGLY recommend using Loams travel when visiting Mexico.



Our tour was booked with Lomas Travel We dealt a lot with a young lady at the RIU Palace Riviera Maya who was very helpful booking excursion. The Lomas bus from Cancun to Playa Del Caren was great. The excustions that we booked with Lomas were great as well. We booked the parasailing, snorkeling, ATV and wave runner through them. My wife had an accident on the ATV and Lomas did everything to ensure that she was OK. I would highly recommend using Lomas Travel.



Had booked airport transfers as part of booking with southwest. Transfers were a breeze. Also booked excursions with help from representative at airport. Would highly recommend.



Used Lomas for hotel trasfers they were great. Gabbo was our rep and was fantastic, bus was nice and air conditioned offered us beer $3 and water $2 which was great way to start vacation. Pick up was on time and professional would use again for sure. thank you again for everything


Natalie B

These guys were great! There was some confusion in the early am with our pick up and we had to wait for a little which stinks getting off a red eye - but they showed up and got us to our destination. Arranging for them to get us back to the airport was easy too as they were in your hotel lobby and I just needed to stop there and chat. I would recommend these guys for transportation situations to and from the airport - they were good.



Yikes. I would have been afraid if I read some of these reviews before our trip. We had no issues with lomas. We booked a private transfer for a family of 4 as we had used a multi family transfer last time we were in riviera maya and didn't like how long it took. Our driver was efficient and on time. At the airport, a lomas representative even brought us inside and helped us with scanning our passports and getting us to security. He did forget to tell us that our boarding passes needed to be stamped; I figured that out at the gate and it wasn't a big deal.



Our party of 6 were recently transported from our resort to the airport by Lomas Travel. Upon arrival at the airport, we were met by Hugo Cruz a Lomas employee, to walk us through the check in process. When the check-in kiosk display showed that our flight was cancelled,(blizzard in Denver had cancelled all flights into DIA), he immediately kicked into gear, trying to help us determine what our options were. Since we were a group of 6, 2 of which were children, the concern was finding 6 airplane seats available. We were told that it would be at least 48 hours before a flight was available out of Cancun. The lines at the airport were crazy with many people trying to solve their travel problems. Hugo helped us get on a flight to Houston that afternoon, with a flight to Denver 48 hours later. It was a frustrating situation, but Hugo made it so much more bearable. A top notch employee! Thank you Hugo!



I booked in advance for a round trip airport transfer to my resort in Playa del Carmen. They were waiting for us with cold beer just outside the terminal, and the air conditioning was blasting in the van. We used this company to book our excursions once we were checked into the resort, and that was a great experience as well. What was truly above and beyond was the airport drop off on the way back. Once we pulled up to the curb, there were staff members waiting to handle our luggage, print our boarding passes at the kiosk, and then they waited in line with us to translate and check our luggage. Afterwards, they walked us to security. Classy operation, great job!


Darrell G

We stayed at Iberostar resort the week of January 31st thru February 6th. The guy's from Lomas Travel were waiting for us as we exited the airport and took us to the resort. During our stay Valentin assisted me in booking 2 dive trips with "Dive with Martin". The first dive was excellent. The second dive was cancelled due to a "norte" that shut down the harbor. Valentin got me a full refund for the day cancelled and had it waiting for me at guest services. I want to say thanks to Valentin and Jimi for making our arrangements worry free. GREAT JOB GUYS! Ladonna and Darrell Gill


Sharon B

Very nice and easy to work with. They provided clear and precise instructions. They were timely and very helpful getting us to and from the airport.



We used the Lomas shuttle to and from our hotel and they were fast, friendly, and on time. I would use them again. Edgar (Ivan) Hernandez was onsite at our resort to make sure we got the right times and transfers.


Carol O

Lomas provided great service for our group to and from airport and Excellence Playa Mujeres, Cancun . All drivers and vans etc, were clean and comfortable! Always on time and very helpful.



Simply the BEST! Prompt friendly service. When arriving at the airport, we were greeted and left within 5 minutes. When returning to the airport, we were escorted around all of the arriving passengers and promptly aided in printing our boarding passes and getting our luggage checked in. Their service is great.


thomas v

Love these guys! They are our transportation for our time share at El Dorado Royale and they are always punctual and polite. We have also hired them several times to take us into Playa Del Carmen, Tulum, Puerto Morales.



We used Lomas during a recent vacation in Mexico. We were pleasantly surprised how helpful and pleasant their staff was...even during assisting us to navigate the airport without being asked to. Kudos! Will definitely remember their help and use their services on our next trip to Cancun/playa mujeres.


Sharon R

I used Lomas Travel for one tour and 3 transfers while in Cancun and Playa del Carmen. They were completely reliable and the drivers were awesome! I felt safe and would highly recommend this company to anyone!!! Thanks Lomas for making my stay in Mexico fabulous!!!!



Lomas was wonderful, we had booked our trip to Cancun through a travel agent. They instructed us when arriving to Cancun exit the hotel and look for anyone in a turquoise shirt and white pants with Funjet Vacations or Lomas Travel. We found them right away, they loaded our bags into their shuttle bus and we were off to our resort immediately. It was wonderful. Once we were nearing the end of our stay in Cancun we met with Lomas Travel, Tony was our specialist, and provided us with wonderful service. He personally met with us at our resort a day prior to departing and let us know what time they would pick us up. They were prompt, very respectful, friendly, & efficient They loaded and unloaded our bags to and from their shuttle bus and even directed us to our specific airline in the airport while taking our bags to the front desk with us. We will definitely use Lomas Travel for any vacations in the future! Wonderful! Thanks Tony!



We have used Lomas for years. Always the friendly and always on time. We book our a day trips through them as well. Have NEVER been let down


Todd T

They got us to and major issues, headaches or actual crashes. The airport staff was friendly, talkative and able to get us situated fairly quickly...we had ample time for a beer before taking off, and of course most drivers have coolers in the vehicle in case you need a roady. The staff at the hotel was pleasant and explained the return itinerary and gave us the basic brochures to look over. The return was rougher...we waited for someone to drive up and attempt to pronounce our last name...we struggle with Hispanic names and they struggle with Welsh...fair enough. That drive was different than the arrival, because they know you are leaving. He was a bit impatient, drove reckless (I know it's Mexico!), but he asked to fill out a survey while he is weaving in and out of survey looked like a kindergarten kids first drawing...I could hear my own first grade teacher yelling, "stay in the lines!!"



We were transferred from the airport to our hotel in Canun and then and back to the airport using Lomas Travel in Cancun. There were representatives waiting at the airport to take us to the hotel and one week later, they were right on time for our trip back to the airport as well. The vehicles were very nice and the workers were very professional as well. Prompt, polite, efficient. I will definitely use Lomas Travel on our next trip to Cancun!



They were excellent. Greeted us after clearing customs & zipped us off to resort. We took longer as our baggage was lost. They were there waiting - original van took off, but there was another driver for us. On our return from resort to airport, we left at 5am. Our ride was there early. Both drivers were safe drivers, vans in great shape, seat belts for all.



Well, i have used Lomas Travel Day Tours to go to Xel Ha and Xcaret and both times they have been really punctual when picking us up from the hotel and at the parks, they are very kind and their service is amazing! their vehicles are brand new and they make the whole trip very nice



Lomas Travel provided my private minivan transportation to and from the Royalton Riveria and the Cancun Airport Jose Emmanuel Chan was an amazing and helpful staff member who made the hotel/airport transfer very relaxing. my youngest daughter had a problem with her departure custom papers and he got it corrected within minutes. i am sure it would have taken me hours to go through Mexican customs to resolve this. Hats off to Jose and Lomas. I would highly recomend this company for any transportation needs in Mexico and look forward to using them again and hopefully Jose as well


lisa m

Lomas travel was great to use. Friendly staff, one time, clean vehicles. Overall wonderful service. Highly recommend using them!


Jenny O

We booked a private transfer to our hotel in Xcaret and the trip out there was uneventful and easy. My husband had to have emergency surgery 7 days into our 8 day vacation and the representative at Lomas was wonderful in helping us reschedule our transportation at the last minute and given that my husband needed delicate transportation since he had just had surgery. In addition to being very accommodating with our schedule change, a local manager came to the hospital and helped us converse with the hospital staff to ensure we could depart and make our flight on time. Lomas was there for us in a time of stress and need and now every time we go back to the Cancun area, we use them for transportation. They are professional, prompt, and get us where we need to go--thank you!!



We have used Lomas to transport to airport and back several times over the past years and they have always been true to their word. Recommend highly.



We used Lomas Travel for our transfer from the JW Mariott to the El Dorado Royale, and then from the El Dorado to the airport. Very professional drivers and clean vehicles. At the El Dorado Royale, Joaquin helped us book two excursions, one to Maroma beach for snorkeling and one to Xcaret. Joaquin checked the wind forecast so that we snorkeled on the calmest day, and helped us process a refund after a medical emergency happened at Xcaret. Completely helpful and professional...if you get a chance to chat with Joaquin, do so! He's a font of helpful information.



This is the only way we transfer to/from the airport! Lomas is always reliable, friendly, and provide fast service!



We only used Lomas for transfers and they were nice and professional. They lost our paperwork we turned in as directed upon check-in but they followed up with pickup times a few days later. Trinidad was cheerful and funny as he drove us to the airport, and another gentleman helped us with airline check in. Would refer for sure!


Gerald P

Again Lomas Travel are the best at being on time and giving great service in much comfort. The drivers are very professional and as far as I have experienced speak good English. We were able to give a lift to another traveller who's pickup missed her and so she also made her flight. Thank you Lomas for allowing that to happen. Pretty sure my wife wasn't going to leave without her new friend.HaHa


Becky S

We used Lomas for our airport transportation to and from the resort and also to book excursions from Ocean Coral & Turquesa. We dealt with both Roger and Alfredo and cannot thank them enough for all their help. Would definitely recommend and use them in the future :)


Laura H

Tony and Juan were absolutely fantastic! We booked 2 excursions through Lomas Travel. One was to Chichen Itza and the other was a snorkeling cruise to Isla Mujeres. Tony took the time to discuss the available package options for all of the trips and was very helpful in helping us decide which ones were best for my friend and I. We had a wonderful on both excursions and look forward to working with them again the on our next trip to Cancun. Tony was also a great help when it came to off getting to and from the shopping malls in Cancun. The transportation to and from the hotel went flawlessly! We could have been any happier with their customer service.



They were very friendly & professional. Nice vans , very clean. They were very helpful in helping us pick a tour.


Rachel S

Carlos, Victor and Tony made our trip even more wonderful! Suggestions for activities were spot on, ease of booking activities was great, and they were friendly, professional and informative! Would use them again in a heartbeat!! Wonderful service!!


Neko N Mi...

Lomas was very friendly and fun! Our driver Zazil and Betty was great! Zazil was the best shuttle driver the whole trip! Very funny and talkative. The only bad comment I have to say it the hotel and shuttle service tell you that is very important to meet with your shuttle company the next day. So the set an appointment up, which can be in the middle of the day to set up your ride leaving the hotel back to the airport! But when they get there the set up your ride back home, then try to sell you expensive excursion and activities around Cancun. We found that most activities are cheaper if book by your hotel or with the actual place you do your activities at!



Lomas Travel was great at transporting us from the airport to our hotel and to the snorkeling/swimming with dolphins excursion. Juan and Tony were our travel agents inside the hotel. They were WONDERFUL. They both helped us set up our extra activities and answered any questions we had even if they didn't pertain to anything we booked through them. We will definitely recommend friends and family to visit Riu Palace Peninsula and go through Lomas Travel with Tony and Juan and will be asking for them on our next vacation here. Thank you Tony and Juan for everything! Y'all were great ;)



We traveled to the Valentin Imperial Maya in Riviera Maya from Nov 29- Dec 4. Our travel agent made all of the transportation arrangements, and booked our airport transportation for us with Lomas. This was our first time to Mexico, so we were a little overwhelmed navigating our way through the airport, but the people from Lomas were right there waiting to help us. They guided us outside, away from all the noise and bustle of the time share people, and made us feel secure and taken care of. After a brief wait, we were taken to a van with 2 other couples who were dropped off at other resorts. Lomas was efficient, and the driver did a great job. We also booked an excursion through the Lomas representative, Carolina, at the VIM. It was super convenient to be able to have "our own" travel rep there to book the excursion. When we sadly had to leave to go home, Lomas was at the resort on time to pick us up, and when we got dropped off at the airport, a rep (sorry can't remember his name) took us into the airport right to where we needed to print our boarding passes, and explained where we needed to go from there. That was a HUGE help, because we were pretty much clueless and a little scared! We were very pleased with their service and would use them again.


Rita C

They provided my transportation to and from the airport. Thery were on time, friendly and helpful. They even provided a contact at the resort with whom I could book an excursion.



Lomas travel provided transfer from airport to Occidental Grand Xcaret. Lomas travel also provided our excursions away from the hotel. Lomas Travel Samir Pena took care of everything my family needed. Once again thanks for doing such a great job.


Doug A

These guys are great! They picked us up from the airport, sold us cervasas on the way which were half price compared to the vendor at the airport. We booked 3 excursions with them, all great! They come to pick us up in a MKZ stretch limo! Awesome! I don't think this is the norm though. Then another Lomas attendant helped us with check-in and baggage almost to the Delta Airlines counter. Incredible Service! We will always use Lomas in Mexico! Thanks Guys!!!


DeeAnn A

Lomas travel did a great job in getting us to and from our resort. They helped us book all of our excursions and made all the necessary arrangements for travel to and from the excursions. Except for the Atlantis submarine, ( we had to pay for a Taxi to get to and from the ferry to Cozemel). We had a stretch limo pick us up on our way back to the airport to leave from our resort to come home, totally awesome (no extra charge!!) We will book with them again!!



On a recent trip to the Iberostar Grand in Playa del Carmen, we used Lomas for transit from the Cancun Airport. We paid a little more for a private vehicle, but were so glad we did. We were in a Lincoln Navigator and made the comfortable trip straight there, and back at the end of the week. No hassles, no stopping at other resorts, no crowds...just comfortable, fast and clean travel!



We booked Lomas via AAA as our solution to get us from Cancun airport to Iberostar. The airport porter got us right to a Lomas representative who asked us which hotel we were staying and directed us to another Lomas rep closer to the cars. The airport porter got us right to that rep who had our reservation ready and, in minutes, we were in our private car. The driver got us quickly and safely to our hotel. He was polite and friendly. At the hotel, we received a call the following day from Oswaldo who reminded us to check in with him regarding our transportation back to the airport. I was expecting a "sales job" from him. When we gave him our travel docs, he let us know that he'd be in touch one day prior to confirm our departure time. "Ozzy" then asked us what we might be interested in doing. He took time explaining some options and offered valuable suggestions, and NEVER tried to sell us anything. He gave us information and said, "let me know how I can help you." Fantastic approach, and we were excited to work with him in booking some excursions. The excursions were great! Clean, safe buses along with exceptional guides who made us feel safe and secure. This was such a nice compliment to our vacation, and I'd highly recommend them!



I am a travel agent and Victor took care of my transfers coming and going. Great job Lomas! You guys rock.



We booked our trip through Destination Weddings. DW set up our hotel transfers with Lomas Travel. As soon as you step out of Cancún Int'l Airport there are a ton of people offering rides, tours, etc. It can definitely be overwhelming but we were informed to look out for the teal and white uniforms. This made it super easy to identify them. We gave them our names and they had our info. We booked a shared transfer so we ended up sharing a van with another family. All of the Lomas guys were super friendly, courteous and always had a smile. Paco was the Lomas representative at our resort. We confirmed our return transfer to the airport by handing him our return vouchers. He confirmed our departure time. He was very pleasant and offered several trips out of the resort into town. Our van was waiting for us right on time to take us to the airport. Although, we had ordered shared service we had the van to ourselves. The driver was super friendly and we chatted all the way. We talked about cats and family. Once we arrived at the airport another LT guy walked us into the airport and took us to our airline counter. It was a great experience and we would definitely use them again. Highly recommend them.


Tim V

Luis, based out of El Dorado Maroma, customized a private your (just me, the guide and the driver) to visit Chichen Itza, Coba and Tolum. A little pricey, but well worth it. No regrets.


Zach M

Walked out of the airport in cancun and found lomas. The guy in charge of bus's asked my name and instantly knew where I was going and actually had my info in his hand waiting on me. Nice van and our driver was friendly and told us what was what on our way. Omar was great to work with. He really went above and beyond helping us find what we wanted to book and planing a great week. He even went to the extent of giving us reminders and he knew our schedule better then we did. He was conveniently located at our resort anytime we had a question or needed help he seemed to always be there. They set up our shuttle back to the airport and the young driver was very polite also. We will definitely go threw them again and refer them to friends and family for the future.


david c

The baggage loaders,drivers and desk employees were all very helpful, courteous, and a pleasure to deal with. We will positively use them from now on. The ladies at The Resort Valentin Imperial Maya were very helpful in taking care of our reservations. Toci and Daniela did a super job.


Oscar C

This company was excellent and well organized for our transfer from and to the airport. Are private Lincoln Navigator that's the best way to get transported.


Mark Y

We did not receive a travel voucher upon our arrival at Iberostar Paraiso Beach. When we spoke with the Lamas representative in our lobby, the gentleman advised us to return the next day, with our itinerary. Not only did headeptly handle our return trip to the airport, he was kind enough to locate us in the lobby, and advise us when our drive arrived. Outstanding service, thank you!



excellent service to/from airport to hotel included in my fly/stay trip to Cancun. Didn't use their service for any day trips but would definitely consider in the future due to their friendly & attentive service. Plus 2 for US $5.00 beer sale on board that others took part of for afternoon early "happy hour"/"it's 5pm somewhere"! lol



This company was excellent and well organized for our transfer from and to the airport. We were especially appreciative of the special care and assistance from the van to the ticketing area for our return flight. The personally assisted us in getting our luggage weighed and our boarding passes printed before sending us on our way. They also arranged 2 excursions for us. I am not sure if the transportation issue to the Mayan ruins excursion was the fault of Lomas or the company providing the tour, but they were about a half hour late picking us up, which made our tour somewhat rushed. The transportation to the snorkeling tour was provided by Lomas and was excellent. I would recommend this company to anyone- their personal care and service was much appreciated. Thank you to Joel Urrutia and Beto (don't know last name) who assisted us during our stay in Mexico.



excellent service to/from airport to hotel included in my fly/stay trip to Cancun. Didn't use their service for any day trips but would definitely consider in the future due to their friendly & attentive service. Plus 2 for US $5.00 beer sale on board that others took part of for afternoon early "happy hour"/"it's 5pm somewhere"! lol



This company was excellent and well organized for our transfer from and to the airport. We were especially appreciative of the special care and assistance from the van to the ticketing area for our return flight. The personally assisted us in getting our luggage weighed and our boarding passes printed before sending us on our way. They also arranged 2 excursions for us. I am not sure if the transportation issue to the Mayan ruins excursion was the fault of Lomas or the company providing the tour, but they were about a half hour late picking us up, which made our tour somewhat rushed. The transportation to the snorkeling tour was provided by Lomas and was excellent. I would recommend this company to anyone- their personal care and service was much appreciated. Thank you to Joel Urrutia and Beto (don't know last name) who assisted us during our stay in Mexico.


Mark Y

We did not receive a travel voucher upon our arrival at Iberostar Paraiso Beach. When we spoke with the Lamas representative in our lobby, the gentleman advised us to return the next day, with our itinerary. Not only did headeptly handle our return trip to the airport, he was kind enough to locate us in the lobby, and advise us when our drive arrived. Outstanding service, thank you!



Lomas staff were excellent and they go above and beyond. They were already waiting for us, they had us on their list, checked us off and off we were. On the way back a staff member walked us into the check in point and he even checked us in (computer) and we were on our way back. Thank you Lomas.



When I hopped in the van at Cancun airport I was offered a cold beer for the ride to my hotel. When the other passengers that were supposed to ride with us got delayed, they took me by myself. My driver gave me a private tour on the way, even stopping at a couple places to explain. Superb service for this type of company. A+



Used them 5 times in a row. Not a problem at all. We only use their transport service, but if you are adventurous, they will assist with any excursions you are interested in as well. I recommend the Private Navigator with a few Coronas!



All of our drivers we very nice and professional. We used them for airport transports and to our snorkeling tour. The vans were comfortable and road nicely. I think next time we will choose the private instead of shared just so I don't have to listen to people complain about meaningless things. They were very attentive to our needs.



I booked a trip to Cancun through Southwest Vacations. They arranged for Lomas to be our transportation round trip to our resort and bast to the airport. Very easy to locate them at the airport. We shared the van with others but it was no big deal. Efficient. The Representatives from Lomas St our resort went above and beyond to help us in anyway they could. Paco at the Riu Palace Las Americas was excellent. Big thanks to him. We booked a easy tour to Maroma Beach for snorkeling with Paco. Pick up was on time. Vans were air conditioned and roomy. I would not hesitate to use Lomas in the future.


Alan T

Our travel agent in the states used Lomas for our honeymoon. And from the moment we landed and made it outside the airport we were greeted with great service and picked up and driven to our resort. Also our resort had an in house representative which help us plan out all of our excursions and gave us the best deals in town. We loved the service and the people we worked with. Highly recommend this team.



We were set up with Lomas through who by the way is a great travel agent they take care of every little thing needed for your trip. Mitch and Kristie are wonderful they keep you updated on every part of your trip. I would recommend everyone use them to book travel. Lomas transportation was exceptional very friendly very helpful very prompt took care of us like kings and queens. Definitely would recommend these guys to everyone



We ALWAYS use Lomas for our transportation needs, whether it is a car or full stretch limo they can handle the job. So clean, and professional. My daughter travels alone to meet us, they were at airport with a sign and escorted her from door to door. They are always waiting for us and never late, they are the best!


Karen S

We used the service October 6, 2015, pick up us at Cozumel airport we experience very courteous agent and driver to Iberostar Cozumel resort.

Generations Resorts



The entire staff at Generations goes above and beyond to make each guests experience amazing! The customer service was fabulous! The food, room etc were unbelievably the best!



We visited the resort for a destination wedding. It was beautiful and our stay was so nice. Every staff member we encountered happily helped/served us and made us want to return again. Facilities and amenities were impeccable! Highly rec.


Bill G

I can't say enouth about our 2 week honeymoon stay here, absolutely spectacular!!!!!!!



I enjoyed 6 days vacations with my mother , this I my best vacation in life. this resort is amazing , brad new , the costumer service is immaculate , the all personal are very nice and helpful , I feel in heaven. My butler Israel always care about us , Gustavo and Melqui with the best drinksat he swimming pool. The restaurants are the best from this resort , gourmet foods really delicious. I m planning come back soon. Thanks Generations Riviera Maya



Beautiful resort that anticipates your every want and need. Awesome rooms, fantastic view and friendly, helpful staff. A great way to relax when you want to and party when you want to. Delicious food with a great variety.


Alex C

we were at the Generations in July and we discovered a new concept hotel in Riviera Maya-the building is just impressive,the highest of all hotels!



We had our wedding at the resort and the all our guest stayed here also. The rooms were amazing, big in size, comfortable, bathrooms were huge with a feature of an inside and outside shower. The food at the restaurants were excellent, service was good, resort was very clean, pool was excellent along with a good entertainment team, MUSIC could have been a little louder in the pool by the bar (Good Jams Though). The wedding coordination team A++++++++++++, being a destination wedding anything could have gone wrong but between the hotel wedding coordinators and our personal coordinator that we hired in Mexico, I couldn't have asked for a more perfect venue. We got married on the beach in front of the chapel, cocktail hour at the pier and then partied on at the top of the hotel, it was hot that day but in the evening hours the wind makes everything comfortable.


Erin M

We had such a wonderful time here. Came for a wedding with a bunch of friends. The rooms = fantastic, food = fantastic, staff = fantastic. Luis in the the Sling Bar was THE best bartender...had the whole lot of us having a great time. While we didn't come with the kiddos this trip, this is definitely a family oriented vacation spot and we will be bringing them here. There is a reason why the bride and groom frequent this location and chose to have their wedding here. It was just wonderful.



We were blessed to take our first trip to Riviera Maya at the Karisma Generations Riviera Maya Resort. Our personal Butler Cecilia , contacted us before the trip to make sure we had all our arrangements and needs met. She went above an beyond to welcome us when we arrived All the staff, baggage helper and golf cart driver we encountered we extremely polite. We have never been to a more beautiful all inclusive resort with staff that did everything to make us feel like special guest. Our room attendant kept our room spotless and well stocked. Bruno was very helpful with all our questions, and Charlie gave us a wonderful tour if the incredible 70,000 sq feet of organic greenhouses where they grow much of the delicious food served in all the restaurants. We loved our 3rd story balcony pool, all the tropical landscape and the most impressive ecological programs to build a man-made reef, improve the mangroves, cat habitats, and recycle bins all over the property. Having many food allergies, it was such a SURPRISE to have the chefs personalize the menu to accommodate my needs. Did I mention the Sushi is out if this world fresh! In fact we loved it so much we traded our timeshare points for Exotic Travel so we can go back again soon!



Just got back from Generations a few days ago and I must say I fell in love with this property and the wonderful people that help make the Gourmet Inclusive experience a truly special one!! From the Gourmet food and the food display to the pool and hotel grounds everything was top notch! SO many attention to detail from the wonderful staff made it such a warm experience. The rooms are just to die for, swim up suites to the jacuzzi tubs in the bathroom, everything was fabulous! Can't wait to go back with my kiddos to do Karaoke by the pool or catch a Water polo match in the pool with all the other guests! Definitely an experience to remember thanks to Karisma hotel Group, Lomas travel, and Funjet vacations!



This place is absolutely fabulous! Just returned from a week there with family. There were ten of us ranging in age from 15 months to 68 years and everyone had a great time! The service and the rooms are not to be believed! I have to give special mention to Josie who works in activities and entertainment, Andre who is a fabulous pool waiter, and Beto our butler. They all made our stay even more enjoyable, if that was at all possible. Everyone who works there is great and they all go out of their way to help. I can't say enough good things about Generations and would return in a heartbeat.



I would highly recommend this resort. We had outstanding service highlighted by our butler Andreas and Gustavo on the beach. The resort is beautifully maintained, the rooms are tremendous, and the food is excellent. Don't come to Generations if you're looking to hang out with a plumber from Trenton or 25 guys looking to relive Spring Break, but if you want a relaxed place for your entire family to enjoy with great service and rooms that are high end stateside quality this is your place.



We love Karisma properties and were excited to try Generations out! It was me and my husband and 2 girls 6 and 8! They love the kids club, making crafts and taking the daily cooking lessons then they always wanted to go back at night for the parties! The staff at Ecokids is so wonderful! The food is amazing - no buffets or food that all tastes the same. It is all fresh and cooked to order. We loved the restaurants and room service was great too! The beach beds on the beach and the grass were amazing to read, rest and relax. The staff outside kept our drinks filled and brought us lunch! Spa was relaxing and the shows were fun. We loved our corner room with plunge pool. Our room was over 2000 sq feet and the bathrooms were so beautiful! Loved the outdoor shower and rain shower inside. After visiting our girls are now hooked on mango and pineapple juice! The only drawback was wedding season. For a few days we have some friends of the bride and groom in the room beside us and they were super loud especially late at night. My husband actually had to ask them to keep it down. That was the only drawback at all! We were also excited to find the rooms have Netflix and the bath robes are divine! Bought one to take home! We actually knew staff from other Karisma resorts...especially Lilyana who works the tours desk. Our girls loved to visit with her everyday.



Just came back from celebrating my wife bday at the Generations. We stayed for a week. It was our best vacation ever without a doubt. We were pampered every waking moment by their wonderful friendly staffs with great attention to details. Special thanks to Cecilia for helping me make my wife bday extra special. Also special thanks to our butlers, Michelle and Leo. Jesus at the chef kitchen was wonderful as well. We cant wait to go back again. Definately will recommend for anyone looking for a great family getaway in mexico.

Maroma Adventures


Karen Koen

Two great dives with Hector and Luis today! We saw lots of colorful fish around the reef as well as eels, lionfish , and a big sea turtle that posed for pictures!


Lori Haar

Excellent experience. I would highly recommend Reef adventure. The entire crew was amazing. Victor lead our group and pointed out things snorkeling we never would have seen! Thank you great crew. smile emoticon. After our snorkel we had a great lunch-staff was courteous and attentive. smile emoticon Our package also included swimming with the Dolphins. What an amazing experience. Claudia was very knowledgeable as well as patient and kind. I was worried at first but she certainly had a way with removing the fear of being in the water with the Dolphins.


Chris Perri

Had a really good time with capt Fernando on the 4 vidas Monday.


Lori Bozdech

My family and I took a snorkeling trip out to the reef and had a great time. Our guide was Charlie and he was awesome. Can't wait to go back to Do this tour again with him!


Christian J. Fleischhacker

Went on the fishing trip of a lifetime. Captain Wilberth Flores Pantoja and his marinaros are exceptionally skilled and helped us bring in a beautiful sailfish, a huge mutton snapper and several triggerfish which Willie prepared into the best ceviche I've ever had, right on the boat. The staff at the Marina prepared the snapper "al Yucatan" which was absolutely delicious. Excellent experience.


Debbie Pearlman Parks

My daughter and I went out snorkeling today and I wound up getting really sea sick. I just want to thank Victor, Sevey, Nacho, and the rest of the crew for helping and taking such good care of me!!! I really enjoyed the trip before I got sea sick. I definitely recommend this tour!


Kevin Long

Great dive experience!!! The dive master went above and beyond in the name of safety...and he made it a great dive!!!


Rick Jarema

We own a time share in Rivera May an on 2 separate occasions we did off shore fishing with Marmora Adventures. My 1st time was joining a launch group. I had a great time and we caught quite a few fish. I was quite pleased to land a 46" barracuda that i had a replica made after returning back home. On my 2nd trip we charter a boat for my family of 4. My son 10 and daughter 12 had an awesome time catching fish and sitting in the fighting chair. We caught plenty of fish. Many of them we had the local restaurant prepare for us but we did have them taxidermy a 36" Mutton Snapper and Queen trigger. Captain John Jimenez and his crew were amazing. We will be booking again next year!

Rancho Bonanza


Richard S

My family and I had a wonderful horseback riding tour at Rancho Bonanza! They picked us up at our hotel (and on time) and drove us to the ranch. The ranchers did a great job in preparing us for our ride, and especially helped our son feel comfortable on the horse. It was a relaxing ride through the jungle with a stop along the way. At the end we got to swim in a cool, refreshing cenote. The horses here appear to be well cared for and you can tell that all of the ranchers take especially good care of the horses. Make sure you bring plenty of bug spray!



Nestor and Karla were fantastic guides. I had never been horseback riding before and was nervous. They were super helpful and it was an incredibly relaxing experience. I have a passion for animals so it warmed my heart to learn that the animals were all rescues. I even got to swim with Joy, the sweet dog!


David F

his place was amazing! From the shuttle drop off, to pick up these guys took amazing care of us. Ernesto, Kane, and Michael Angelo are great hosts. They shared their knowledge of the jungle and mayan culture, and obviously enjoyed what they did. Ernesto was our main host and as a life long cowboy took great care of their rescue horses. He was always happy and told great stories. He deserves a raise! The jungle ride was beautiful and Michael Angelo took superb photos all along the way. The Cenote swim at the end was perfect. Important tip: The only thing I wish I knew before was that I could ask to stay in the ring and ride some more. Even gallop. If you are an experienced rider and ask ahead of time you can have the corral to yourself.



My family and I loved Rancho Bonanza, and Cristhyan was a super friendly and nice guide - He was patient with us when we were a bit scared. The horses there are extremely well-trained, calm, and easy to ride on. The path is in the jungle, which is interesting and different from the resort environment. They also have lovely sweet dogs and other animals on the ranch! Good photographer and quality photos at reasonable prices. And the swim in the cenote was beautiful.



My husband and I went enjoyed this excursion. This was our first time on horses and we couldn't have asked for a better group of people to assist us on our tour throughout the jungle. Very friendly and knowledgeable. I highly recommend this excursion for anyone who loves horses. From Dave & Stefen (MO USA)


Frank H

Rancho Bonanza offers an excellent horse back riding experience for everyone, from beginners to experienced riders. The staff is very knowledgeable, responsible and ensures a fun and safe experience. Our tour guide, Christian, was versed on all ecological and zoological facts of the jungle we trailed. In addition, Christian can provide you an encyclopedic chat about the Mayans, their culture, customs and language. I definitely recommend this attraction to anyone visiting Riviera Maya.


Thomas C

Very friendly staff. Fransisco was super helpful and very knowledgeable. Animals were well cared for and would recommend to anyone.



Me and my husband visited Mexico on our honeymoon, he wanted to do this trip but I wasn't so keen. Going was absolutely amazing, the horses was well looked after, the guys who run the trip was very funny and knowledgeable! Swimming in the open pool was an amazing experience on top of the horse ride which was spectacular, they take you into the jungle where you can see a range of things- we saw spider monkeys which was fabulous!! I would highly recommend this trip, its an experience not to forget, the staff make it memorable!



My boyfriend and I did this activity while on our vacation. The staff if great and the animals are very well cared for. We had a great time.


Tamy G

Genial... muy lindo.... los caballos y los animales hermosos El cenote es precioso todo muy cuidado..... recomendado para ir con toda la familia....



My husband and I booked this experience through lomas travel while staying at the El Dorado Castias Royal. It is on the same property as our hotel so not having to take a bus or shuttle very far was appealing. The guides met us at the drop off point and walked us a short distance to the ranch. They were all extremely friendly, professional and made us feel welcome. The horses are very well taken care of and the ride and cenote swim was as expected. I was determined to swim in a cenote this trip and since it was included in the package I was totally sold. The horse riding part was fun and easy. We saw monkeys, learned about gum trees and Mayan culture. They have rescue dogs, goats and massive pig and peakocks. All the horses are rescues as well. The handlers are passionate about their care.


Morgan K

The group made our experience a great time and very memorable. The pictures that we purchased were well worth it.



We had a brilliant time on this excursion whilst staying at the El Dorado. The instructors were very patient and helped us with everything. The tour was very informative and fun and well organised. We felt very safe and it was a highlight of our honeymoon.


Mike A

The Ranch is a second chance Ranch for rescued horses (and goats, pigs, peacocks, dogs...). The horses were very well mannered and were fine for beginners. My wife and I showed up to ride together (the day after she was pretty sick), but she started to feel dizzy standing in the heat and actually ended up fainting. The guides responded quickly with water, soda, and cold wet washcloths and did a great job attending my wife. They were really really great. We rescheduled (free of charge) for the next day, but my wife still wasn't feeling well enough, so I went alone. I saw iguanas, a toucan, and monkeys while riding through the jungle! You make one quick stop at the entrance to a cenote, but you don't swim in it. After a ride back to the ranch, you walk down to another cenote where you can swim. Most of the ride was in the shade, with only patches of sun here and there. However, I would recommend bug spray...



I took the tour with my 2 teen daughters after booking through our resort (Generations Riveria Maya). Price included transportation. Good tour for beginners, maybe not as exciting for more experienced riders looking for more of an "adventure"; our tour included families with children 8-10 years old. The guides were warm, personable, humorous and very knowledgeable, especially Cristían. The horses were easy going with a good trail horse temperament, also they appeared to be well cared for. I enjoyed hearing the Mayan folklore about the local flora and fauna, which also served as a warning against some of the dangers the jungle holds. The sights along the way included lizards, toucans, parrots, and even a guest appearance from a spider monkey swinging overhead. The ranch operates as a rescue ranch so there were some other animals on-site including some very friendly dogs. The dip in the cinote at the end was nice and more accessible than many of the other large cinotes in the area. I would recommend this and would do it again. Thank you for a wonderful excursion on our trip!



Lovely little afternoon here. I was very nervous about riding but it was so relaxed and horses are all amazing and so calm. Best part of it is most the animals there have been recused and we'll looked after.



This is a great little excision while staying at el dorado royale, staff are very helpful and great at teaching and helping beginners as well as being relaxed with experienced riders. They do a wonderful job teaching you about the local history of the area. I think this great for groups of all age groups as they have a wide range of horses différent sizes to accommodate everyone.



Everything was great, from the shuttle service to the horseback ride to the cenote. All great! Limna took lots of photos of my day and Nestor was a very nice, friendly guide through the whole experience, pointing out wildlife and history along the way. I loved seeing all of the animals - peacocks, hogs, goats, dogs, and of course horses. It was informative, interesting, and also relaxing. Overall fun outing!



Never been horse riding before, but really good introductory experience. Chew some natural gum from the gum tree, swim in the Cenote and go for a ride - brilliant experience! Photo package only $30 for both of us too - brilliant value and great holiday memento :-) Fantastic, passionate, friendly staff too. Thank you for a fantastic afternoon!


Roger G

From the time we were greeted by Limbda (hopefully spelled correctly) we were made to feel at home and cared for. We were matched to horses and took a few laps in the coral. With a group of 10 plus 4 guides and leaders we set out. approx., 45 minutes into the jungle a rest stop , and some education on Mayan History. Very interesting. Saddled up and made our way back to ranch. A nice surprise snacks and drinks waiting nicely cooled (it was a hot day) . Then a generous swim in the Cenote. A memorable time. Now for the best part. All the animals are rescued . (not just horses) I was very happy to see how well cared for these animals are. They Get 5++ from me.


David M

Interesting view of their ranch including various animals. There is also an opportunity to see a small cenote.


Holly B

I needed to find an activity for a few hours so I picked this. I have rode horses previously but I also know what horses on a ride like this would be like. They just follow each other on a well worn path. That is OK though. I was afraid the horses would be malnourished or otherwise abused but they were not. They looked healthy enough. There was only me and one other person on the ride and we had two guides both of whom were very nice and friendly. The ride was pleasant and relaxing. After we got back we went to a cenote where swimming was allowed. Then it was time to go and my transportation was there on time. While waiting until time to go one of the guides showed me photos of his son and told me about his life and his work at the ranch. Overall it was not a bad way to spend a few hours. I tipped both guides well because they were s nice and informative.



My husband and I booked an excursion on the Bonanza ranch. It had really good reviews and I was excited to be able to ride a horse for the first time. We were greeted by Nestor who was our main guide - he taught me how to ride a horse effectively and I did not feel intimidated at all! My horse was named Godzilla - he was so sweet though. All the horses were so gentle! We took our horses around the trail on the ranch while Nestor educated us on the vegetation and the history of the Mayan people. We were able to take time to take a dip in the cenote on the ranch. It was so beautiful with clear and cool water. There was a photographer there who documented our trip with pictures! It was such an amazing trip! I highly recommend it. The staff there is caring and very concerned about our well being. The tour was about 3-4 hours and was worth every minute!


Jackie H

This was our second time at the Ranch and both have been great fun. I am a beginner with horses and you are looked after very well and never left on your own. Even though my horse seemed massive it was good and the horses and other animals on the ranch are well looked after.



Got our horses Harry Potter and Cimaron!! Beautiful animals and picked based off of experience! Our guide Nestor was awesome and very informative! We actually stayed at Generations next door and had no idea this was next to us lol....Nestor took us around a greenhouse area through the jungle and a nice ride with the horses around the area. Even got to take a break midway for the horses and people, and he showed us around some natural cenotes and told us some exciting mayan and aztec stories and was very informative about the nature as well - hes also funny, so watch out lol After the ride you get a chance to swim in the cenote and snack - small but pretty sweet - they even let the ranch dogs play around and who also happened to enjoy a swim with us! We even saw a wild vampire bat up close during the daylight, the real Chupacabre acording to Nestor. Very sweet ride, Yee-Haw!!


Susan B

I have a special needs daughter who does therapeutic horseback riding at home. We were given a gift certificate for Bonanza Ranch so my daughter could horseback ride in Mexico. My family consisted of myself, my husband, and my 3 teenage daughters. I was not worried at all about my special needs daughter riding, because she rides weekly at home. However, when I heard the instructions, which were different from how she rides at home, I was not sure she could do it as she is developmentally delayed and I wasn't sure she would remember all the differences. Adding that the horses are rescued, which is fantastic, but made me unsure how predictable they would be. My husband and I asked if one of us could walk beside my daughters horse, just to make sure everything went smoothly. The cowboys could not have been more understanding, kind, accommodating, etc!!! They assured us that we should ride and that one of them would help my daughter. The lead cowboy had my daughter behind him and he led her horse by a rope. He was so kind and was fantastic with her. When we stopped for the break midway through, most of the group went down some stairs and an uneven downhill to learn about the trees and plants, local history, etc. Another cowboy suggested that it might be difficult for my daughter to navigate the terrain, so she and I stayed at the top. He explained everything to us that the group was learning down below. They made sure to bring us samples of the gum that everyone got to try. I just can not say enough good things about our experience. What a great thing they do to rescue the horses, dogs, etc. and give them a nice home. The photographer was excellent and we purchased the photo package. All the photos are fantastic! I am amazed that she managed to always get ahead of us on her bike, without us ever seeing her pass by :) HIGHLY RECOMMEND!!!


Adriana R

Si lo que buscas es una aventura diferente.....Esta es tu mejor opción.De los otros recorridos a caballo que ofrece la Riviera Maya esta es la más interesante y profecionál. Samantha es una amazona amante de los caballos y experta jinete, así que te encontrarás en muy buenas manos...En el recorrido conocerás la fauna y flora del lugar explicada puntualmente por sus guías.Ya sea que seas un jinete experto o principiante te asignan elcaballo correcto. If you are looking for a different adventure... This is your best option. Other travels on horseback offering Riviera Maya this is the most interesting and professional. Samantha is a lover of horses and expert rider Amazon, so you will be in very good hands... On the tour, you will know the flora and fauna of the place promptly explained by their guides. Whether you are an expert or novice rider their assign you the correct horse



Lovely way to see the grounds and meet some of the rescued animals taken in by the owner. Thank you.


Mandy B

We booked through Maroma Adventures as our travel agent; they arranged our transportation to and from the ranch. My husband and two boys (7 and 9) were all beginners (husband had ridden once before, boys never). There were four guides plus a photographer, so we had plenty of support and the horses were very friendly and well behaved. The tour wound through the jungle, including a stop-off to see local cenotes and learn about the chicle tree (we got to try organic chicle tree gum) and were told some local Mayan legends. Then we mounted back up and rode back down the hill side. The guides provide lots of ecological information about the grounds, the gardens, the fruit trees and other vegetation. We could hear spider monkeys in the trees but could not see them. The photographer jumps out in probably 8 different locations for pictures which you can buy on CD at the end of the tour. Afterword you are provided with yummy snacks (we had pop, water, pringles and local candy bars) and a nice dip in the cold and a little sulfur-smelling cenote, which was welcome after the hot ride. You are also given time to tour their various barn stalls and animals. Three friendly rescue dogs will follow you around and the guides are happy to chat about the grounds and its history.


Christina L

Our adult family of 4 were all new riders and were nervous initially, but everyone provided easy to follow instructions and helped us throughout the trail. Our guides and photographer were super friendly and you can tell they love all the rescued horses and animals on the ranch. During the trail, they also point out plants and wildlife with a short swim at the cenote at the end. Our favorite excursion in Cancun!


Oskar O

En lo particular las actividades diferentes a lo acostumbrado en destinos de playa me agradan y ésta es una buena opción.


Kenny C

This is a great experience while vacationing in the Cancun area. Adjacent to El Dorado Royale Resort so very convenient if staying there. Horses are well-trained even for novice riders, guides are very friendly and knowledgeable. Swimming in the cool cenote at the end is very refreshing. Highly recommend.


Evelyn O

An incredible ending to a week in Mexico celebrating our 30th Anniversary. This is another must do if you are in the area. Be sure you go for the earlier ride if you want a better chance to see the wildlife. The jungle was beautiful but it was even more awesome being able too see the spider monkeys play in the trees and to watch the deer next to the trail watch us go by seemingly without fear.


Mauricio G

It was my 1st time ever riding a horse, the guides were so nice and very friendly. They taught us how to ride the horses and then you go by the jungle with the rest of the people riding the horses. After that they show you the "gum tree" where ppl in the past used to create their own gums... They take you at the end to a "Senote" a cool natural pool to refresh yourself and give you some snacks. In overall I extremely recommend this place to do horseback riding P.D "Antonio Banderas" takes awesome pro pictures, you will love them and will end up buying the pics!



Well worth a visit to the ranch, lovely staff the horses are well looked after and well behaved. They are rescue horses but are great to ride. Plenty off staff to make sure the ride is safe. A very pleasant way to spend the morning. A fabulous dip in the fresh water pool to finish the ride off. Refreshments and snacks and cooling cloths. Put on bug spray for your visit as there are a few bugs about. Refinish off we saw spider monkeys in the canopy, what a treat. Well worth a visit


Richland, Missouri

Great experience! The people are amazing. They are so nice and love the animals. All the animals are rescued and only the ones healthy/young enough give rides. The older or injured animals are cared for and given a great life, as are the ones who give rides! The proceeds go to caring for these animals and rescuing others! The staff provided bug spray and snacks. Very considerate. All staff spoke English very well. They take pictures along the entire trip that you can buy for a reasonable price at the end (put on a cd). You get to enjoy yourself instead of feeling pressure to take your own pictures! Perfect timing too. Great length of riding and swim. Not too short and not so long that you are exhausted once back at your resort. Wonderful memories! Thank you Bonanza Ranch for all you do for God's animals!



Great place if u love horses. All the animals are rescue animals and rely totally on tourists to fund their welfare. A great half day out trekking through the forest, mozzy spray and cool drinks provided :-) some fantastic photos taken by their photographer and photo pack purchased. More people should take advantage of the cenote on the site, snacks and drinks after a cooling dip, towels and changing rooms also provided. A great birthday treat for my partner



We had a great time on our ride today. The staff is very friendly. Joshua greeted us and Ernesto was our main guide. If you are a beginner rider, no worries- the horses are gentle and very used to beginners. Not only do you get to ride horses, but my day was made when I got to pet the cabritos and the big pig. Ok, maybe that's just a me thing. Watch out for the paparrazi on your ride and don't make the weird faces that ended up in all my pictures. They capture the ride for you so you don't have to worry about having a camera on you. After the ride, you get to take a dip in the cenote, and it's SO refreshing. If you're lucky like me, one of the resident dogs will take a swim with you and you can watch Joshua hold his breath for what seems like forever as he swims through the cenote. We very much enjoyed our trip and enjoyed meeting our new friend Ernesto!


Suzette C

We had an awesome time! The horses were well trained and behaved. The staff was very friendly and informative. We had so much fun and learned quite a bit, too! I highly recommend them!



Friendly staff and beautiful horses! You get to swim in a cenote at the end, which was very cool! We learned a lot about the culture and stories. Bring bug spray!


Dana J

I had a wonderful time on this excursion. The staff was extra friendly, knowledgeable and fun. The horses were fantastic. I am a beginner rider and not once felt scared. We got to see lots of spider monkeys in the jungle, see several cenotes, learn Mayan history and swim in a beautiful cenote. I can't wait to go back and ride again. Thank you Rancho Bonanza for giving me this wonderful experience.


Carson F

It started pouring rain in the middle of our tour and yet I was having too good a time to even care. You'll get a tour of the ranch and an introduction to the animals, all of which are very friendly and well behaved. The tour guide can answer any and all of your questions. You'll next get some training on how to ride a horse, followed by a little practice, and then you'll go tour the Mayan jungle on your horse. There is plenty of help aside from the tour guide, which was great because we had a 6 year old with us. At the end you get the chance to jump into a natural sinkhole to cool off and you'll also get to taste Mayan gum, which is organic and delicious. Great for nature lovers. Would return, would recommend.



This is a great experience for people who love nature and want to know more about the mayan culture. Shoutout to Joshua who was an awesome guide! >From the extreme girl in Canada


Nicole B

Very awesome tour if you have an extra day! We got there almost two hours early and the guide was nice enough to keep us occupied with a private tour. They took pictures during the ride so we were able to buy a CD from them for a very reasonable price. Highly recommend!



I love that the ranch takes in rescue animals. The horses are beautiful and well taken care of. The dogs that get to live their have it made.


Robben B

To trail ride through the jungle was a wonderful experience but an added delight was the wonderful people who are working at this ranch. Joshua was a funny, knowledgeable and wonderful guide and Richie takes fabulous, personal pictures to chronicle your journey. All of the cowboys are patient and conscientious with all of the guests regardless of riding experience. I think it's fantastic that all of the horses and some of the other animals on this ranch are rescue animals and I was very happy to support their efforts after learning that detail.



Se preocupan por darle a cada persona el caballo indicado según la experiencia que tengas al montar a caballo, en el recorrido observas animales de diferentes especies como changos, aves y iguanas sin duda es un paseo espectacular y vale la pena vivir la experiencia. Muchas gracias!!


Rebecca K

My daughter and I were staying at El Dorado Royale and decided to book this excursion on a whim. We both like animals and thought this could be fun. It was really an amazing experience. Neither of us had done much riding, and there were horses available based on riding expertise. Because we were staying close by, someone from our resort took us down the road on a golf cart, where we were met by a guide. He was very friendly and led us through the jungle to where the horses were. Our group had some lessons and a good overview of what to expect. Everyone was very patient with all of us and made sure we were safe (as well as the horses) and all were having fun. Along the tour we learned a lot about Mayan history and culture, and had a refreshment break midway as well as at the end, where we could jump into a cenote if we wished. The ranch also had a donkey, pig, several goats and a few friendly dogs who greeted us. All of the animals are rescue animals, which made this even more special for us. They have a photographer who took photos of each individual and family which we could purchase if we wished (we did buy the cd). I can't emphasize enough how friendly their team was and how much fun everyone in the group was having. I would definitely do this again if in the area with others in my family.


Nicola P

Really fun adventure riding in the jungle on horse back. The guides were very professional and made the trip fun and safe for us all. The horses are lovely - all rescue horses and well behaved. The ranch is very cute with lots of animals running around. On the horses we saw wild monkeys and a large snake. It was very peaceful. The guide - Joshua - told some really good stories, which were really enjoyable and added something extra to the trip. Having a dip in the natural cenote at the end is a welcome cool down after the trek. It's a little but if paradise outside the resort - and right on your doorstep ( if you stay at eldorado royals). Worth a trip out to see the grounds, the nature and have some fun adventure with the guides.


michelle g

this activity was the one of my favorites i loved the horses they were friendly and the staff is amazing and so helpful.This was our first time riding horses and the staff takes their time and teach you how to ride and if your like my mother they will personally hold walk your horse for you. This activity is great for new and experience riders.The pictures they take for you are beautiful and not expensive at all. I will be back!


Gemma L

This was a good day out, my daughter who rides a lot was told by the hotel rep she would get time in the arena with the horse but this didn't happen so she was a little disappointed but the staff were really nice and made it a good experience. You get to go on a ride through the jungle which is good but it was a little boring for my daughter.


Randall/debb W

We learned a lot and had a great experience! The horses were very well behaved and easy to ride. Horseback riding was so much fun and all the guides were "excellente"



Rancho Bonanza is excellent. I highly recommend visiting. My wife and I went horseback riding on our honeymoon. It was a lot of fun. The guides were very friendly and accommodating. I had never ridden a horse before and was apprehensive about doing so. The guides selected horses for our group based on our different levels of experience, my horse was named 'Jackie Chan' and he was so nice. All of the horses and other animals on the ranch are rescue animals so it was very nice to know that they were being treated well. The jungle trail was dense, we saw different animals on the way and learned about the Mayan culture as well which was a plus. After the trail was over we were provided snacks and swam in the Xenote. I highly recommend doing so, some in our group did not, it was cool after the hot jungle trail. We purchased some pictures which were expertly taken by a guide who ride a bicycle to different spots on the trail so there was no need to take s camera of your own whilst riding. I will upload some pictures when back in the USA. I would definitely return to Rancho Bonanza again when I return to Cancun/Maya Riviera.



We went to the ranch for the horseback riding tour and it was amazing! I recommend anyone who wants a fun activity to do while in Mexico! They were all friendly and they rescue their horses and give them a better life! They are so attentive and I would for sure do it again!! Go to bonanza you won't regret it!!


Monica C

Had a amazing time my daughter had so much fun on yhe horse trail they took very good care of her cause i was too scared to go. She also loved going into the cenote thank you to the staff they were so nice and pleasent. Hope to see you guys some time soon i am gonna go again and get on that horse.


Maxwell G

We had a lot of fun Horseback Riding and swimming here. The pickup was good and on time from our hotel. When we first got there we learned a little about the Trees and plants while we were waiting. There was also this really cute dog! Then we learned about how to ride the horses. We already did Horse Back riding so we knew but it was a good refresher. The ride was very scenic and the guides were nice, helpful, and very informative. In the middle of the ride we stopped to learn about Cenotes (Sinkholes) and how the Mayans made gum. We also tried some natural gum which was good. We also got water. Then we got back on the horse and rode some more. The riding was not fast, but we enjoyed it anyways. When we were done, we got to go swim in a Cenote/Sinkhole. It was great and very refreshing. It was cold as usual, but it feels good and is very fresh. Don’t be scarred of going in!! There were also some soda and chips for those who wanted. Then after the swim, we got to pick pictures. The pictures were a great price. Unlike other places that charge $80 USD for all the pictures, here it was only about $15-$20. Overall, this was a great excursion and we enjoyed it.



This ranch was dedicated to rescue horses. They also had other animals like goats, a peppy dog with three legs, a pig and more. The guides were very professional and also knowledgeable about the history of the area and the Mayan culture. This excursion is highly recommended. Make sure you pack swimwear to swim after the horse back ride. We didn't know that we'd have the chance to cool off and swim. It was still an overall awesome excursion!


April S

My husband and I went horseback riding here on April 9th 2016. It was so awesome!!! I rode Godzilla who was very well trained and a very sweet horse. All of the staff were great in making sure everyone was comfortable and knew what they were doing. They were friendly and just made the whole experience fantastic. I especially loved hearing the story behind the cenotes. Even the dogs were so sweet and friendly. And if riding through the jungle wasn't cool enough, we got to swim in a cenote at the end. Love that the animals are all rescues. God bless all the staff for your great work with these animals, you were awesome!



We started out on the wrong foot as the transportation they were sending for us never came and our bellman ended up ordering a taxi to take us to the ranch. Since the transportation was included in the price they paid for the taxi and were waiting for us by the road when we arrived, so we didn't feel lost. They had a horse on a lead line attached to the guide on his horse for my 6 year old, this was her first time horseback riding, I am an experienced rider and was very comfortable on the old horse. My other daughter is also a beginner, her horse was just fine. They all seemed safe. The ranch required everyone wear helmets- which is fantastic. We learned about natural bubble gum and got to try some after riding our horses through the jungle for about 45 minutes. We also learned about some of the trees and Mayan lore. After the ride everyone got to swim in a Cenote (a sinkhole). It was very refreshing. It was reasonably priced and my 6 year old is saying it was her favorite thing we did that week! They did a great job!


Rachel S

My daughter and I have some good riding experience, so the ride itself wasn't exciting or wonderful for us, (would be wonderful for first time riders or riders with little experience) but the guides were super professional and informative and kind and wonderful, the ride itself was beautiful, the swimming in the natural springs was lovely...overall, it was a wonderful experience.


Dawn Gordon

Had a lovely ride through the jungle today, even though I was quite nervous to begin with. You guys were great in helping me to relax! I may even do it again one day!!


Nellie Wittick

Thanks Bonanza Ranch, we had a great time,the ride through the jungle was really nice were we saw wild monkeys, your Crew attentive and knowledgeable!!!



This place went above and beyond to make our day wonderful! The staff spoke English wonderfully and were nothing but nice and accommodating during our time there. The trail ride was easy and the horses were very well behaved (and healthy). We had a couple of stops during the trip to learn about the environment, during which time we were provided with COLD bottled water. At the end of the hot (but shady) ride through the jungle, we were given ice cold towels to cool down with, sodas, candy bars, chips, more water. It was awesome. Then it was time to plop into the cool water of the cenote and swim for a bit. They provide lockers for your valuables, towels for when you want to dry off, and a place to change (so you dont have to wear a swim suit while you ride. I recommend pants until its time to swim). During this entire time, a professional photographer will be in the jungle and around the cenote, taking pictures which you can purchase a CD of at the end for only thirty bucks! (Much cheaper than dropping an iPhone under a horses hoof while trying to document your day) I cant say enough about the value of this experience.



Very well organised, very safety conscious, and everyone well looked after. We were a family of 6 the youngest 8yrs the horses were suitable for all ages. The swim after the ride and soft cold drinks and snacks were very much appreciated. Would not hesitate to recommend the Bonanza Ranch


Melissa B

Everything moment of my visit to the Bonanza Ranch was amazing. The trail guides are all very friendly and knowledgeable, and speak great English. The horses are in wonderful condition: shiny coats, muscular and fat, trimmed hooves, and bright eyes. The guides did a great job of explaining what to expect on our excursion. It was great that they had lockers that we could leave our things and take the key with us. The horses were all very well behaved on the jungle through the trail ride. The jungle was beautiful. They even had a professional photographer snap our photos! When we reached our destination, the guides told us about Mayan folklore about a few plant species, and taught us about the geology of the cenotes. It was all very captivating. Bonus, they provided bug spray and the jungle ride was totally shaded! When we returned to the ranch, they let myself and my friend (both horse people) ride our horses in their huge open area. It had great footing, and we enjoyed a super fun gallop! I ride horses all the time, and I don't remember the last time I had this much fun on a horse. Oh, and they had helmets for everyone! We also swam in a beautiful cenote, which was the perfect way to cool off after a ride. They gave us cold wash cloths with Aloe and Jasmine, which felt AMAZING on the sunburn I had from the day before. Oh, and they gave us snacks! I swear, this day couldn't have been better! oh wait! They sell CD's of the photos from the day for only $30! there was 171 photos on our CD, so don't even worry about bringing a camera. And the photographer is AMAZING! We also got a tour of the ranch, which was impressive. The stalls are huge, all of them were very clean with nice deep bedding, and every horse was houses in the shade. They are obviously meticulous about the care of their animals, and in return, the animals are healthy and happy, and that translates into a very fun and safe ride for you!



This place went above and beyond to make our day wonderful! The staff spoke English wonderfully and were nothing but nice and accommodating during our time there. The trail ride was easy and the horses were very well behaved (and healthy). We had a couple of stops during the trip to learn about the environment, during which time we were provided with COLD bottled water. At the end of the hot (but shady) ride through the jungle, we were given ice cold towels to cool down with, sodas, candy bars, chips, more water. It was awesome. Then it was time to plop into the cool water of the cenote and swim for a bit. They provide lockers for your valuables, towels for when you want to dry off, and a place to change (so you dont have to wear a swim suit while you ride. I recommend pants until its time to swim). During this entire time, a professional photographer will be in the jungle and around the cenote, taking pictures which you can purchase a CD of at the end for only thirty bucks! (Much cheaper than dropping an iPhone under a horses hoof while trying to document your day) I cant say enough about the value of this experience.



Me and my children had a great time at Bonanza Ranch for the second year in a row. They took extra care of my children. The horses are well cared for and they listen and behave well. I love that the horses used are rescued horses. The photographer did an awesome job taking pictures and I highly recommend you purchasing the photo cd of the ride. It is reasonable priced and the photos are great! We will be back again. Thanks for a great time and for making a wonderful memory for my kids. You guys are great!

Chat Online
Live Chat Support Software