Description of Rio Secreto
Explore the underground crystalline museum discovered in 2005 by a farmer who was chasing an iguana and found a hole that caught his attention. When he looked into it, he got surprised because there wasn't a cenote as expected, it was a beautiful underground river.
You can admire it in a 656-yard long journey in the clear waters, surrounded by ancient stalactites and stalagmites. This is a safe tour as you will be accompanied all the time by experienced guides.
General information of Rio Secreto
-Monday to Sunday from hotels in Puerto Morelos, Riviera Maya, and Playa del Carmen
-Pick-up time: 9:00 am
What is Included Rio Secreto
Access to the Nature Reserve, groups of 10 people max., specialized guide, lockers, wetsuit, life jacket, helmet with lamp, towels, regional buffet, non-alcoholic drinks.
-Shared Roundtrip transportation (available upon request)
What is Not Included Rio Secreto
Photo package: Throughout your journey into the depths of Xibalbá a professional photographer will accompany you capturing photos of your best moments, these photos can be seen and acquired at the end of each tour.
Items in our store: At the end of your adventure in our Natural Reserve you will find our store where you can buy souvenirs such as t-shirts, toys, Mexican crafts, stuffed animals, decorations, snacks, and drinks.
Recommendations of Rio Secreto
-Extra cash for tips (optional), souvenirs, and photographs
The pick up varies depending on the location of the hotel, we suggest you communicate 24 hours before your tour to reconfirm your schedule.
Regulations of Rio Secreto
-This tour is suitable for pregnant women, people with disabilities, back or heart conditions or under the effects of alcohol or drugs
-Minimum age to participate: 4
-Minors aged 4 to 12 pay child rate
-Photo and video cameras are not allowed inside the cave system
-Use of chemicals products before the activity (insect repellents, sunblock, make up, etc.) is not allowed
-Maximum weight to participate: 250 lb
Cancelation policies of Rio Secreto
Full refund will apply in the following cases:
1. When the service is canceled by the supplier.
2. Due to illness, presenting a doctor's report.
3. The Cancellation or date change is made prior to 11:00 am the day before the service.
No refunds will apply:
1. If the client does not show on the date and time of service.