Description of Privilege
An amazing and personalized upscale private experience in which you will swim in crystal clear waters and explore the mystical underground world of Riviera Maya.
At your arrival you will be given a brief explanation of the place and the safety measures and then you will be guided through the fascinating natural beauty of millenary caverns that were discovered in 2005 with a limited access to visitors. You will be allowed to explore this place at your own pace, with personal photographer, time to rest in different spots of your choice, and a snack during the tour.
An unparalleled experience to which you will be able to asign the desired difficulty, that includes gourmet lunch, bilingual certified guide, and the security gear.
Note: Due to the holidays, this experience won't be available on December 25, 2018 and January 1, 2019.
General information of Privilege
-Monday to Sunday
-You must arrive before 12:00 pm
What is Included Privilege
-Admission to the natural reserve
-Ground transportation (optional)
-Certified bilingual guide
-Helmet and headlamp
-Gourmet meal and beverages
What is Not Included Privilege
Recommendations of Privilege
-Change of clothes
Regulations of Privilege
-Available upon request
-Minimum age to participate: 8
-For security reasons, the use of cameras is not allowed at the underground river
-This activity is not recommended for pregnant women, persons with severe motor of physical disabilities, heart problems, or under the effects of alcohol or drugs
-Chemical products are not allowed during the program (Sunscreen, insect repellent, too much make up, etc.)
-Minors aged 8 to 12 pay the child rate
Policies of Privilege
Full refund will apply in the following cases:
1. When the service is canceled by the supplier.
2. Due to illness, presenting a doctor's report.
3. The Cancellation or date change is made prior to 11:00 am the day before the service.
No refunds will apply:
1. If the client does not show on the date and time of service.