Underwater World
Description of Underwater World
Explore two natural worlds in Riviera Maya: snorkel with sea turtles in a Caribbean bay and swim in a cenote with underground caves, stalactites and stalagmites. Includes transportation, certified guide and refreshments.
Explore two natural worlds in Riviera Maya: snorkel with sea turtles in a Caribbean bay and swim in a cenote with underg...General information of Underwater World
What is Included Underwater World
Certified guide; air-conditioned transportation; snorkeling activity; swim with sea turtles; cenote swim/exploration; snack and water.
What is Not Included Underwater World
Photos; souvenirs; marine tax of USD 20 / MXN 400 / EUR 20 payable in cash.
Recommendations of Underwater World
Hat and sunglasses; swimsuit; dry change of clothes; sun/water protection shirt; towel; extra cash for photos, souvenirs and taxes.
Regulations of Underwater World
Not recommended for infants, guests with heart or back problems, or guests without basic swimming skills. Pregnant guests and anyone under the influence of alcohol or drugs are not allowed.
Cancellation policies of Underwater World
A refund will be granted only in the following cases, provided that the client has notified and canceled within the established timeframe:
When the service is canceled by the provider.
In case of illness, provided that an official medical report is presented and the cancellation is made before 11:00 a.m. on the day prior to the service.
When the cancellation or change of date is made before 11:00 a.m. on the day prior to the scheduled service date.
NO refunds, either full or partial, will be issued under any circumstances in the following cases:
No Show: If the client fails to appear on the scheduled date and time of the service, no refund will apply, including in cases of illness, personal emergencies, or any other reason, even if a medical certificate is provided.
