Palafitos-Overwater Bungalows

The client must proceed to the prompt notification in writing to the agency.
If the client cancels a reservation during the following seasons, the following will apply:
From April 13 to December 22, 2021, you must cancel 14 days before, otherwise, the cancellation will be 1 night.
In case of No Show, the cancellation charge will be 1 night.
In case of an early departure, the penalty charge is for the full stay.
From December 23 to January 2, 2022, you must cancel 14 days before arrival, otherwise, a full stay charge will apply.
In the case of No Show, the cancellation charge will be for the full stay.
In case of an early departure, the penalty charge is for the full stay.

Due to the right to environmental sanitation, a fee of $ 20.00 will be charged
Mexican pesos per room per night upon arrival at the hotel.

For new reservations booked from March 9, 2020, to May 31, 2021, traveling anytime in 2020-2021:
• Customers can change travel dates or cancel, without penalty, up to 24 hours before arrival.
• When rescheduling travel dates:
o New travel dates are subject to availability and blackout dates may apply.
o Clients have the option to switch to another Karisma property within the same brand.
o The current rates will be applied for the new travel dates.
For existing reservations that have been rebooked before May 31, 2021:
• Customers can change the travel dates of their current reservation to a future travel date between
now and on December 22, 2021 (trip completed by this date), without penalty.
• When rescheduling travel dates:
o New travel dates are subject to availability and blackout dates may apply.
o Clients have the option to switch to another Karisma property within the same brand.
o The current rates will be applied for the new travel dates.

PLEASE NOTE THAT THESE POLICIES ARE SUBJECT TO CHANGE AT ANY TIME.