Azul Villa Esmeralda

AMENDED CANCELLATION POLICIES US & CANADA

For existing reservations:
-Clients may change the travel dates of their current reservation for a future
travel date between now and December 22, 2021 (travel completed by this
date), without penalty.
-When rescheduling travel dates:
-Prevailing rates will apply.
-New travel dates are subject to availability and black-out dates may
apply.
-Clients have the option to switch to another Karisma property with
the same brand.

For new reservations booked March 9-April 30, 2020:
-Clients may change travel dates or cancel, without penalty, up to 24-hours
prior to arrival. If you cancel within the 24-hours, cancelation policy as per
contract will apply.
-When rescheduling travel dates:
-Prevailing rates will apply.
-New travel dates are subject to availability and black-out dates may
apply.
-Clients have the option to switch to another Karisma property with
the same brand.

Cancellation Policy for (A) weeks: Client shall give Lomas Travel prompt written notice of all cancelled reservations. Cancellation charges are as follows:
-Cancellations submitted 120 days prior to arrival will be charged the equivalance of 1 night stay.
-Cancellations submitted 90 days prior to arrival will be charged the equivalance of 2 nights stay.
-Cancellations submitted 60 days prior to arrival will be charged full stay.

Cancellation Policy for (B) weeks: Client shall give Lomas Travel prompt written notice of all cancelled reservations. Cancellation charges are as follows:
- Cancellations submitted 60 days prior to arrival will be charged 50% of total
- Cancellations submitted 45 days prior to arrival will be charged 30% of total

No Shows.
Cancellation policy will apply accordingly.
No Shows for royal GI. In the event of a no show, guests who pre-purchased a Royal Gourmet Inclusive plan will pay the full amount of the package.

Payment Terms.
A $5,000 deposit must be issued at the time of booking, this deposite will be held and will only be processed after 15 days from the time of booking. Guests may cancel without penality within these 15 days.

Payment for A weeks: full payment must be issued 120 prior to arrival.
Payment for B weeks: Full payment must be issued 60 days prior to arrival.
Payment must be made in US dollars and must indicate: Client name, Villa's confirmation number, arrival date, departure date, number of guests.

Late arrivals:
If guests do not arrive on the confirmed arrival date, guest will need to inform the hotel of their new arrival date and will be entitled to the remaining nights in the reservation. Additional nights will be considered as a new booking, standard rates and conditions apply.

Damage Deposit.
Damage Deposit
A $10,000 damage deposit is required 48 hours prior to arrival of the guest. KHR will issue a notification email to the guest stating that the deposit has been approved. The damage deposit will be.

(A) Weeks.
02/16/19 - 02/23/19
04/13/19 - 04/27/19
07/03/19 - 07/09/19
11/20/19 - 11/26/19
12/20/19 - 01/02/20

(B) Weeks.
01/03/19 - 02/15/19
02/24/19 - 04/12/19
04/28/19 - 07/02/19
07/10/19 - 11/19/19
11/27/19 - 12/19/19